Natasha Macks
Prentiss,MS
Summary
Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong patient care skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Dedicated phlebotomist technican attentive to hospital protocols for handling and samples for patient and their information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties and maintains safety. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Bedford Care Mendenhall
01.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Caretaker
Millcreek Rehabilitation Center
07.2020 - 01.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Maintained patient stability by checking vital signs and weight.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
- Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Developed strong relationships with residents and families, fostering trust and open communication.
CNA
Lamar Health & Rehab
05.2019 - 07.2020
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
Maxiums Call Center
08.2018 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
Acute Care Technician
Forrest General Hospital
09.2016 - 07.2018
- Collected and processed samples to support lab testing.
- Supported ACT in diagnosing and treating clients.
- Maintained inventoried supplies, including tubes, needles, syringes, alcohol and labels.
- Documented observations and baseline measurements in medical records.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Assisted patients with activities of daily living under guidance of ACT.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Cared for patients by providing personal care and ambulation.
Monitor Technician
Forrest General Hospital
09.2016 - 07.2018
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
Drawing Blood
Forrest General Hospital
09.2016 - 07.2018
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Education
High School Diploma -
Escambia High School
Pensacola, FL07.2014
Skills
- Output Monitoring and Reporting
- Mobility Assistance
- Electronic Recordkeeping
- Caregiver Relations
- Vital Signs Collection
- Fluid Measurement
- HIPAA Compliance
- Basic Life Support
- Phlebotomy Training
- CNA Certification
- CPR Certification
- Blood Sugar Monitoring
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- PT - Phlebotomy Technician
- Licensed BLS Provider (CPR & AED) - 7/9/2019 - 7/2021
- NCET - ECG Technician
Timeline
Certified Nursing Assistant
Bedford Care Mendenhall
01.2023 - Current
Caretaker
Millcreek Rehabilitation Center
07.2020 - 01.2022
CNA
Lamar Health & Rehab
05.2019 - 07.2020
Customer Service Representative
Maxiums Call Center
08.2018 - 01.2019
Acute Care Technician
Forrest General Hospital
09.2016 - 07.2018
Monitor Technician
Forrest General Hospital
09.2016 - 07.2018
Drawing Blood
Forrest General Hospital
09.2016 - 07.2018
High School Diploma -
Escambia High School
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