Summary
Overview
Work History
Education
Skills
Accomplishments
Completed the GAWDA Business academy in 2024.
References
Timeline
Generic

Natasha Magill

Saint Paul,MN

Summary

Dynamic leader with a proven track record at Oxygen Service Company, adept in driving operational excellence and financial management. Skilled in lean inventory and fostering strong customer and vendor relationships, I excel in team leadership and strategic planning, significantly enhancing business development and compliance.

Overview

18
18
years of professional experience

Work History

Branch Operations Manager

Oxygen Service Company
Saint Paul, MN
11.2023 - Current
  • Lead, manage, and hold employees accountable; ensure employee compliance with established policies, procedures, and objectives of the company through L-10 meetings.
  • Maintain effective working relationships with customers, vendors, and others related to the company; work effectively as a team with all OSC personnel.
  • Ensure all branch functions meet the company’s high standards and that all functions are staffed by qualified personnel
  • Implement strategic plans in conjunction with the Leadership Team
  • Be a focal point for questions/concerns of OSC personnel/customers
  • Adhere to and reinforce OSC’s Mission, Values, Culture, Policies, and Procedures
  • Perform all aspects of the job as accurately and efficiently as possible while providing exceptional customer service at all times
  • Coach, lead and build the capabilities of a driven and diverse team, maintaining a strong day-to-day leadership presence for assigned locations
  • Assist Human Resources in hiring, performance management, investigation and termination processes
  • Conduct employee evaluations and performance reviews and assist in developing personnel goals and improvement plans
  • Delegate responsibilities and manage schedules as necessary
  • Assist in the development and implementation of training programs in all areas of branch operation
  • Ensure City Desk has full inventory, clean demo room, tidy shelves, etc
  • And provide assistance as needed
  • Collaborate with Sales Manager and promote effective communication between Sales and Operations
  • Assist in addressing concerns of upset customers
  • Work closely with dispatch and delivery drivers to manage routes, improve efficiency, maintain driving and maintenance records, and improve processes as needed
  • Ensure compliance with local, state and federal laws and regulations
  • Maintain licensure, certification and personnel records according to DOT Guidelines
  • Complete proper documentation and ensure FDA procedures are followed
  • Oversee gas inventory and report any losses to the Finance Team on a monthly basis
  • Maintain annual license for the State Pharmacy Board
  • Monitor stock point review, decide when to add and eliminate
  • Oversee warehouse operation with a focus on clean, organized and efficient operation
  • Ensure vendor deliveries and customer orders are processed in an efficient, accurate and timely manner
  • Assist in coordinating and conducting inventories of equipment and hard goods
  • Assist with the operations of hard goods by maintaining inventory, reducing old inventory, prioritizing work orders, and assuring work is completed in an accurate and timely manner.
  • Monitor the open order edit list for assigned locations.
  • Monitor location budgets, review and approve expenses and time entry, and share financial updates with the Finance Department, Leadership Team, and other parties as required
  • Make weekly bank deposits and oversee cash reconciliation
  • Calculate monthly commissions for assigned staff
  • Work with Collections Manager and Accounting Team on an as needed basis for payments past due and receipt of repossessed cylinders
  • Manage safety practices, including confirming that safety trainings and inspections are completed as required, maintaining OSHA compliance, and assisting the safety department in the development, implementation, and enforcement of appropriate safety procedures.
  • Assist with IT issues and initiatives
  • Assist the Facilities Maintenance technician in the negotiation and coordination of building maintenance repairs and contracts.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Initiated marketing campaigns to promote products and services offered by the branch.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Communicated with stockholders or other investors to provide information or raise capital.
  • Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
  • Maintained accurate records of financial transactions.
  • Analyzed weekly sales figures and adjusted staffing accordingly.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Monitored staff performance and provided feedback.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Managed branch files per recordkeeping and compliance requirements.
  • Reviewed customer account information for accuracy and completeness.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Researched industry trends to ensure competitive advantage.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Provided guidance on best practices for handling difficult customers or situations.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
  • Created financial management mechanisms to minimize financial risk to business.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Implemented new operational procedures to enhance customer experience.
  • Designed sales and service strategies to improve revenue and retention.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Supervised daily activities of tellers, loan officers, and other personnel.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
  • Grew business banking relationships through proactive outreach.
  • Resolved customer complaints in a timely manner.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Generated daily reports to comply with Bank Secrecy Acts.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Planned work schedules to maintain adequate staffing levels.
  • Coordinated customer service initiatives and staff training.
  • Completed regular checks on bank compliance with established policies and government regulations.
  • Managed relationships with tax authorities, bankers and auditors.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Collaborated with IT department to troubleshoot technical issues related to banking systems.
  • Organized daily workflow to maximize efficiency and productivity.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Achieved retention rate of with highly-satisfied client base, exceeding on surveys.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Recruited, interviewed, and trained new employees as needed.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Ensured compliance with banking regulations and policies.
  • Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
  • Served as primary contact between the branch and corporate headquarters.
  • Leveraged business acumen and team leadership expertise to achieve margin.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Used hedging to mitigate financial risks related to interest rates on company's borrowings.
  • Prepared monthly reports on branch performance metrics.
  • Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
  • Developed strategies to optimize branch operations.
  • Prepared and managed cash shipments between banks.
  • Trained assistant managers on all banking and customer service policies.
  • Managed inventory levels of cash, supplies, and other resources.
  • Coached staff on policies, procedures and performance strategies.
  • Analyzed competitors and market trends to facilitate business growth.

Purchasing Agent

Oxygen Service Company
Saint Paul, MN
09.2021 - 11.2023
  • Responsible for day to day purchasing for multiple locations
  • Product maintenance/ price updates
  • Vendor returns
  • Dead Stock inventory control
  • Work directly with sales team and project managers to ensure customer satisfaction
  • Maintained continuous improvement projects like vendor consolidation, inventory consolidation
  • Item creation
  • Sent out monthly unfreeze date reports to sales on slow moving inventory
  • Setup all new locations inventory as we opened
  • Worked on all open houses for new locations
  • Cycle counts for multiple locations

Senior Buyer & Inventory Control

Summit Fire Protection
Saint Paul, MN
12.2019 - 09.2021
  • Responsible for the day to day purchasing
  • Prepare Expedites for past due and open purchase orders
  • Dead Stock inventory control
  • Product maintenance/ price updates
  • Year-end vendor returns
  • Inventory level maintenance
  • Works directly with sales team and project managers to ensure customer satisfaction po ship dates
  • Manage lead times with suppliers and update ERP system so sales team has accurate quoting dates
  • End of year physical inventory counts at all locations
  • With all collected data to senior VP team

Accounts Payable - Purchasing

Total Tool Supply
Saint Paul, MN
10.2006 - 11.2017
  • Place purchase orders with vendors /confirm purchase orders
  • Prepare expedites for past due and open purchase orders
  • Dead stock inventory control
  • Determined stocking program and levels
  • Product maintenance/price updates
  • Year-end vendor returns
  • Manage all receiving errors and shipping issue with suppliers
  • Inventory level maintenance
  • Daily use in Prelude ERP software
  • Year-end buys to meet and maintain rebate dollars back to the company
  • Enter vendor invoices in accurate and timely manner
  • Verify accuracy of sales/use tax due on invoices and process information for the capital equipment refund claim

Education

Associate of Arts - Buisness

Century College
White Bear Lake, MN
05-2001

Skills

  • Management
  • Quality Assurance
  • Pricing analysis
  • Lean inventory
  • Process Improvement
  • Product knowledge
  • Customer service
  • Risk Management
  • Cost Reduction and Budgeting
  • Financial Management
  • Project coordination
  • Strategic planning
  • Cash shipment management
  • Delivery fleet management
  • Location auditing
  • Customer and vendor relations
  • Sales management
  • Employee development
  • Opening and closing procedures
  • Compliance reviews
  • Opening and closing processes
  • Safety protocol
  • Cash shipment oversight
  • Staff supervision
  • Excels in team leadership
  • Business development expertise
  • Relationship building and management
  • Staffing optimization
  • Interviewing and hiring
  • Excellent time management skills
  • Excellent work ethic
  • Marketing
  • Process improvement
  • Product training
  • Revenue generation
  • Operational reports
  • Accounts payable

Accomplishments

  • I am the current president of the ESOP committee here at Oxygen Service.

Completed the GAWDA Business academy in 2024.

  • Went through the GAWAD Business academy last year. FOcus is in on budgeting and daya to day operations of the business of Goal Setting, Coaching the right people, Server the customer, Empower your team, Demystifying the financials, Applying the Financials.

References

References available upon request.

Timeline

Branch Operations Manager

Oxygen Service Company
11.2023 - Current

Purchasing Agent

Oxygen Service Company
09.2021 - 11.2023

Senior Buyer & Inventory Control

Summit Fire Protection
12.2019 - 09.2021

Accounts Payable - Purchasing

Total Tool Supply
10.2006 - 11.2017

Associate of Arts - Buisness

Century College

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Natasha Magill