Natasha Mahan
Forney,TX
Summary
With over 9 years of customer service experience, I am a hard-working and professional individual seeking the Front Office Lead position at your esteemed company. Throughout my career, I have developed a deep understanding of providing exceptional customer service and maintaining positive client relationships. I am confident in my ability to lead a team and ensure smooth front office operations. Leveraging my expertise and dedication, I am eager to contribute to your organization's success.
Overview
17
17
years of professional experience
Work History
retail speaclist
Empire Foods
02.2022 - Current
- Deli/Bakery supplier in the Kroger stores which includes calling on all the stores in assigned territory within the established call frequency
- Sell and service all principal accounts represented by Empire to ensure all of the authorized items are on shelf and priced and tagged properly
- Rotate product as required by manufacturer for perishable merchandise and for merchandise requiring freshness checks
- Set up displays of manufacturer-client brands while working within the guidelines of customer regulations and manufacturer-client display objectives
- Obtain and maintain 100% distribution of all manufacturer-client products approved by the Kroger POG
- Carry out all previously planned promotion and programs to a successful conclusion
- Supply point-of-sale material to store(s) as required by the manufacturer-client and approved by the retailer
Front Office Lead
Texas Health Family Care Dr. Cheryl Richards
02.2017 - 04.2019
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Verify patients insurance
- Coding and billing
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
Medical Receptionist
Family Medical
06.2007 - 08.2012
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Transmit correspondence or medical records by mail, e-mail, or fax
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Education
High School Diploma -
Rockwall High School
Rockwall, TX05.2004
Skills
- Microsoft Office
- Leadership skills
- Organization
- Time Management
- Teamwork and Collaboration
References
- Ema Berari, Nurse Practitioner, Methodist Health System, (425) 223-1533, Ema.berari@gmail.com, Friend
- Bethany Potter, Medical Assistant, Texas Health Family Care, (214) 642-5179, potterbpj@gmail.com, Former Employee
Timeline
retail speaclist
Empire Foods
02.2022 - Current
Front Office Lead
Texas Health Family Care Dr. Cheryl Richards
02.2017 - 04.2019
Medical Receptionist
Family Medical
06.2007 - 08.2012
High School Diploma -
Rockwall High School
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