NATASHA MARCELLE
Mississauga,Canada
Summary
Professional with strong background in team leadership and operational management. Skilled in fostering collaboration, driving team success, and adapting to evolving demands. Expertise in conflict resolution, project coordination, and strategic planning. Known for reliability, effective communication, and results-driven mindset.
Overview
12
12
years of professional experience
Work History
Assistant Team Leader
Ford of Canada
10.2021 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
Arbitration Specialist
Ford of Canada
08.2019 - 01.2021
- Process all Arbitration qualification worksheets for all of Canada
- Determine if Ford of Canada can settle the matter with the customer before going to through the Arbitration process
- Prepared written responses to each claim detailing FOC’S position and forwarding it to the provincial Administrator
- Preparing the arbitration documents that will be used at the hearings
- Processing the completion of CAMVAP awards in a timely manner as outlined by the CAMVAP agreement for arbitration
- Review and process expense reports for the manufacturer representatives that represent FOC at the hearings
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
Fleet Program Specialist
Ford of Canada
04.2013 - 01.2019
- Managed over 150 client accounts
- Set up FIN(Fleet Identification Number) codes for potential Commercial customers
- Set up Commercial and Government concessions
- Ensure all documents and letters are sent out in a timely manner
- Documented all inquiries in our internal system
- Provided the benefits of becoming a Fleet Customer
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
Diploma - Business Admin
Centennial College
ScarboroughSkills
- Strong work ethics
- Self-motivated
- Rapport building
- Time management
- Proactive
- Effective communication
- Coordination
- Proficiency in Word
- Proficiency in Excel
- Proficiency in Outlook
- Proficiency in PowerPoint
- Organizational skills
- Efficiency
- Performance monitoring
- Customer relations
- Team supervision
- Skill development
- Microsoft Office Suite
- Expert problem solving
- Quality assurance
- Skill building
- Report preparation
- Staff development
Timeline
Assistant Team Leader
Ford of Canada
10.2021 - Current
Arbitration Specialist
Ford of Canada
08.2019 - 01.2021
Fleet Program Specialist
Ford of Canada
04.2013 - 01.2019
Diploma - Business Admin
Centennial College
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