Summary
Overview
Work History
Education
Skills
References
Timeline
DeliveryDriver

Natasha-Marie KENNEY

Richmond,VA

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Software and Software.

Overview

20
20
years of professional experience

Work History

Warehouse Administrator

Stratair
12.2023 - Current
  • Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
  • Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
  • Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
  • Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
  • Collaborated with other departments to address any logistical concerns or challenges promptly.
  • Streamlined shipping procedures, reducing errors and decreasing lead times for customers'' orders.
  • Implemented loss prevention strategies to minimize shrinkage rates and protect valuable assets within the warehouse facilities.

Customer Service Representative

Maximus Federal Services
11.2021 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

OFFICE SERVICE SPECIALIST

C & W SERVICES
07.2018 - 04.2020
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Keep the reception area clean and neat to give visitors a positive first impression
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing
  • Maintained security by following safety procedures including verifying identification and issuing visitor badges.

SALES ASSOCIATE

T-MOBILE USA
09.2015 - 09.2016
  • Performed tasks such as replenishment of product on sales floor, answering multiple phone lines, and maintaining a clean environment
  • Educated customers on cell phones and plans to help them make a choice of purchase based on individual need
  • Collaborated with management on administrative duties such as cash handling, inventory and deposits
  • Communicated competitive knowledge and advantages of various wireless carriers' products and services

RECORDS MANAGEMENT SPECIALIST II/FRONT DESK ASSISTANT

HEITECH SERVICES, INC.
12.2012 - 04.2015
  • Efficiently entered data into the company's computer system
  • Successfully managed, maintained, organized, and filed records
  • Prepared file room volume reports for submission to supervisor as requested
  • Provided administrative information to company's personnel
  • Answered telephones, directed calls and took messages.

SERVICE SPECIALIST/ RELIEF RECEPTIONIST

DOCUMENT TECNOLOGY, INC.
02.2008 - 08.2011
  • Prioritized and completed assignments with exceptional time-management daily
  • Validated, cataloged and indexed the digitally scanned files
  • Typed, faxed and photocopied correspondences, memos, forms and miscellaneous documents
  • Generated a monthly management report that reviewed and assisted with an outlook of daily changes
  • Managed quality communication, customer support and product representation for each client.

DOCUMENT SPECIALIST/RECEPTIONIST

MERRILL CORPORATION
10.2004 - 02.2008
  • Managed quality communication, customer support and product representation for each client
  • Drafted professional business memos, letters and other indexed documents to support business objectives and growth
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills
  • Prepared digital files, physical documents and work requests in compliance with company guidelines

Education

HIGH SCHOOL DIPLOMA -

SUITLAND HIGH SCHOOL

HEALTHCARE ADMINISTRATION -

STRAYER UNIVERSITY DC
01.2016

CERTIFIED MEDICAL ASSITANT (C.M.A.) -

SANZ SCHOOL
01.2006

Skills

  • Computer aptitude
  • Multitasking
  • Interpersonal acumen
  • Excellent oral and written communication
  • Attention to detail
  • Time management

References

  • Arethea Thornhill, (804) 920-2267
  • Morgan-Dean McMillan, (443) 554-5372

Timeline

Warehouse Administrator

Stratair
12.2023 - Current

Customer Service Representative

Maximus Federal Services
11.2021 - 02.2024

OFFICE SERVICE SPECIALIST

C & W SERVICES
07.2018 - 04.2020

SALES ASSOCIATE

T-MOBILE USA
09.2015 - 09.2016

RECORDS MANAGEMENT SPECIALIST II/FRONT DESK ASSISTANT

HEITECH SERVICES, INC.
12.2012 - 04.2015

SERVICE SPECIALIST/ RELIEF RECEPTIONIST

DOCUMENT TECNOLOGY, INC.
02.2008 - 08.2011

DOCUMENT SPECIALIST/RECEPTIONIST

MERRILL CORPORATION
10.2004 - 02.2008

HIGH SCHOOL DIPLOMA -

SUITLAND HIGH SCHOOL

HEALTHCARE ADMINISTRATION -

STRAYER UNIVERSITY DC

CERTIFIED MEDICAL ASSITANT (C.M.A.) -

SANZ SCHOOL

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Natasha-Marie KENNEY