Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic

NATASHA MARIE VELEZ

Summary

Passionate about Hospitality Management with a strong educational background and practical experience. Skilled in customer service, team leadership, and problem-solving to drive success for any organization. Committed to delivering exceptional service and exceeding expectations in a fast-paced, dynamic environment. Ready to leverage expertise to support company growth and enhance industry reputation.

Overview

20
20
years of professional experience

Work History

Grocery Warehouse Associate

Amazon
04.2025 - Current
  • Order Fulfillment: picking and packing grocery orders enduring accuracy and timeliness
  • Receiving and Processing: Receiving shipments of groceries, unloading them and verifying quantities against packing lists
  • Quality Control: Checking order quality, identifying potential issues with products and reporting them to supervisors
  • Technology usage: Using scanners, computers, and other technology to manage inventory process orders and track shipments
  • Shipping and Delivery: Preparing orders for shipping labeling packages and ensuring proper delivery procedures

Sales And Training Assistant Manager

New York Botanical Garden
05.2024 - 05.2025
  • Handled training of new Sales Associates to ensure proper procedures and policies were followed.
  • Provided our management team with updates on sales, standout events, and any information needed.
  • Worked alongside management team to rearrange store to maximize profits and guest enjoyment.
  • Handled inventory of multiple sections to properly supply the store to meet demands.
  • Processed sales both on site, online, and over the phone.
  • Opened and closed the store daily while delegating tasks to Sales Associates as expected.
  • Increased Round Up donations through proper encouragement and monitoring.
  • Involved in several yearly projects that required working alongside our management team to hit sales goals.
  • Directed daily store operations as needed.
  • Increased membership sales by promoting membership benefits such as discounts in our store.
  • Counted cash for end of day deposits to ensure proper money as collected and delivered.

Associate Sales Supervisor

New York Botanical Garden
03.2023 - 05.2024
  • Handled training of new Sales Associates to ensure proper procedures and policies were followed.
  • Provided our management team with updates on sales, standout events, and any information needed.
  • Worked alongside management team to rearrange store to maximize profits and guest enjoyment.
  • Handled inventory of multiple sections to properly supply the store to meet demands.
  • Processed sales both on site, online, and over the phone.
  • Opened and closed the store daily while delegating tasks to Sales Associates as expected.
  • Increased Round Up donations through proper encouragement and monitoring.
  • Involved in several yearly projects that required working alongside our management team to hit sales goals.
  • Directed daily store operations as needed.
  • Increased membership sales by promoting membership benefits such as discounts in our store.
  • Counted cash for end of day deposits to ensure proper money as collected and delivered.

Sales Associate

New York Botanical Garden
10.2021 - 03.2023
  • Handled training of new Sales Associates to ensure proper procedures and policies were followed.
  • Provided our management team with updates on sales, standout events, and any information needed.
  • Worked alongside management team to rearrange store to maximize profits and guest enjoyment.
  • Handled inventory of multiple sections to properly supply the store to meet demands.
  • Processed sales both on site, online, and over the phone.
  • Opened and closed the store daily while delegating tasks to Sales Associates as expected.
  • Increased Round Up donations through proper encouragement and monitoring.
  • Involved in several yearly projects that required working alongside our management team to hit sales goals.
  • Directed daily store operations as needed.
  • Increased membership sales by promoting membership benefits such as discounts in our store.
  • Counted cash for end of day deposits to ensure proper money as collected and delivered.

Merchandise Sales Associate

Wildlife Conservation Society Bronx Zoo
10.2021 - 02.2022
  • Sell WCS products and increase sales through suggestive selling, up selling and cross selling
  • Interact with guests on sales floor and at mobile carts
  • Process all payments
  • Complete additional assignments by supervisor
  • Help colleagues in my department with special assignments

Merchandise Sales Associate

Wildlife Conservation Society Bronx Zoo
03.2017 - 04.2019
  • Sell WCS products and increase sales through suggestive selling, up selling and cross selling
  • Interact with guests on sales floor and at mobile carts
  • Process all payments
  • Complete additional assignments by supervisor
  • Help colleagues in my department with special assignments

Sales Associate

Ricky's NYC
10.2014 - 01.2015
  • Identified prices of items and completed final sale of transactions with cash register
  • Handled currency and credit card payments to ensure accuracy with payments
  • Maintained high standard of customers services during high volume and peak hours of operation

Intern at Kiosk

Monroe College
01.2014 - 04.2014
  • Applied the basics of mixing, shaping, and baking for several baked goods
  • Plated desserts, international baked foods, chocolate work and decorated cakes for catered events
  • Served as a barista and cashier during purchase of food items

Janitorial Maintenance (Seasonal)

First Quality Maintenance
05.2012 - 08.2012
  • Performed general office cleaning duties that included dusting, floor care such as mopping, sweeping, vacuuming, rubbish removal and cleaned and sanitized rest rooms

Cocktail Waitress/Bartender/Hostess

Park Billiards
08.2005 - 01.2012
  • Waited and attended to customers' needs on the floor and at the bar
  • Maintained cleanliness daily
  • Helped with inventory levels of stocked alcoholic and non-alcoholic beverages daily
  • Handled the Point of Sale (POS) system to accurately finalize orders and purchases

Education

Bachelor of Business Administration - Hospitality Management

Monroe University College
Bronx, NY
04.2017

Skills

  • Conflict Management
  • Product Merchandising
  • Adaptable
  • Self- Motivated
  • Compassionate
  • Team Building
  • Customer Service Oriented
  • Values Based Leadership
  • Interpersonal Communication
  • Problem Solving
  • Proficient in MS Word, Excel, and PowerPoint
  • Order picking

LANGUAGE SKILLS

Fluent in English and Spanish

Timeline

Grocery Warehouse Associate

Amazon
04.2025 - Current

Sales And Training Assistant Manager

New York Botanical Garden
05.2024 - 05.2025

Associate Sales Supervisor

New York Botanical Garden
03.2023 - 05.2024

Sales Associate

New York Botanical Garden
10.2021 - 03.2023

Merchandise Sales Associate

Wildlife Conservation Society Bronx Zoo
10.2021 - 02.2022

Merchandise Sales Associate

Wildlife Conservation Society Bronx Zoo
03.2017 - 04.2019

Sales Associate

Ricky's NYC
10.2014 - 01.2015

Intern at Kiosk

Monroe College
01.2014 - 04.2014

Janitorial Maintenance (Seasonal)

First Quality Maintenance
05.2012 - 08.2012

Cocktail Waitress/Bartender/Hostess

Park Billiards
08.2005 - 01.2012

Bachelor of Business Administration - Hospitality Management

Monroe University College

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