Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Robinson Marlow

Bellevue,ID

Summary

I have raised three kids and run a very busy house hold. Having opened and run a successful LLC, I've learned that I am a people person, problem solver, have excellent communication skills, excellent telephone manner. I am looking to work remotely and can travel part time.

Overview

2025
2025
years of professional experience

Work History

Guest Relations Specialist

Paradise Retreats
06.2023 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined check-in and check-out processes for improved guest experience.
  • Contributed to high levels of employee morale by fostering a collaborative work environment with open communication channels among team members.
  • Trained new team members on company standards, policies, and best practices to maintain consistent guest satisfaction levels.
  • Handled reservation inquiries professionally while maximizing occupancy rates through upselling techniques.
  • Conducted thorough room inspections to guarantee cleanliness and comfort for arriving guests.
  • Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival while providing efficient assistance throughout their visit.
  • Managed guest inquiries and requests efficiently, ensuring timely resolution of concerns.
  • Provided exceptional customer service, leading to positive online reviews and recommendations from satisfied guests.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Greeted guests upon arrival by providing warm welcome.

Retail Manager

Sun Valley Saddlery
10.2021 - Current
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.

Riding Instructor

Silver Bell Equestrian Center
07.2020 - 12.2024
  • Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
  • Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
  • Taught essential foundations of horse riding to all ages.
  • Cleaned and maintained facility with 27 horses, keeping all in great health and adhering to veterinary visit schedule, feeding routines and cleaning practices.

Business Development Manager

IBSECAD USA
10.2017 - 01.2020
  • Collaborated with social media to promote company brand.
  • Created all social media sites, keeping them updated.
  • Gathering project update information from all Regional Directors and
  • Gathering stories and project highlights for website.
  • Encouraging great communication.
  • Sending bulk emails to potential clients

VET ASSISTANT

WOOD RIVER EQUINE
01.2002 - 06.2004
  • Responded to customer requests via telephone and email.
  • Entered details such as payments, account information and call logs
    into computer system.
  • Worked directly with clients.
  • Obtained documents, clearances, certificates and approvals from local,
    state and federal agencies.
  • Handling of all animals
  • Putting together medications
  • Assisted in surgery
  • Operate and develop X-rays
  • Reception
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions

Horse Trainer

Lucinda McAlpine
05.2000 - 01.2002
  • Prepared horses for specific competitions or tasks.
  • Monitored horses health and statuses before races or competitions.
  • Treatment minor horse injuries.
  • Worked with ranch hands to clean stables and riding areas.
  • Scheduled farrier and vet appointments regularly.
  • Fit gear for horses and specific riders.
  • Incorporated safety procedures into every shift so that all workers
    were protected from accidents.
  • Rode all types
  • Organized clinics

Travel Agent

WORLD TRAVEL
06.1998 - 10.2000
  • Strategically displayed travel brochures and other promotional materials to foster brand awareness.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Responded to clients' questions, issues and complaints in a timely manner and implemented appropriate solutions.
  • Discussed benefits of and information regarding travel insurance with clients and ensured that they got thebest rates.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Coffee Shop Manager

THE COFFEE GRINDER - NIKKI POTTS
06.1995 - 05.1998
  • Baked daily
  • Managed all employees
  • Hiring and Firing
  • Ordering all supplies
  • Organized Art Shows
  • General running of all daily duties
  • Schedule

Receptionist

BDO Australia
1993 - 1994
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Maintained confidentiality of information regarding clients and company
  • Resolved customer problems and complaints
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Scheduled and confirmed appointments and meetings for senior management team
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments

Education

High School Diploma -

Ashville College
UK
07.1991

Skills

  • Excellent organization skills
  • All Elements of Horse Care
  • Staff Management
  • Key Decision Making
  • Event Planning
  • Communications
  • Fund Raising Experience
  • Cold Calling
  • Quality Control
  • Problem Solving
  • People Person
  • Follow-Through

Timeline

Guest Relations Specialist

Paradise Retreats
06.2023 - Current

Retail Manager

Sun Valley Saddlery
10.2021 - Current

Riding Instructor

Silver Bell Equestrian Center
07.2020 - 12.2024

Business Development Manager

IBSECAD USA
10.2017 - 01.2020

VET ASSISTANT

WOOD RIVER EQUINE
01.2002 - 06.2004

Horse Trainer

Lucinda McAlpine
05.2000 - 01.2002

Travel Agent

WORLD TRAVEL
06.1998 - 10.2000

Coffee Shop Manager

THE COFFEE GRINDER - NIKKI POTTS
06.1995 - 05.1998

Receptionist

BDO Australia
1993 - 1994

High School Diploma -

Ashville College

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