Natasha Robinson Marlow
Bellevue,ID
Summary
I have raised three kids and run a very busy house hold. Having opened and run a successful LLC, I've learned that I am a people person, problem solver, have excellent communication skills, excellent telephone manner. I am looking to work remotely and can travel part time.
Overview
2025
2025
years of professional experience
Work History
Guest Relations Specialist
Paradise Retreats
Santa Barbara, CA
06.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved guest experience.
- Contributed to high levels of employee morale by fostering a collaborative work environment with open communication channels among team members.
- Trained new team members on company standards, policies, and best practices to maintain consistent guest satisfaction levels.
- Handled reservation inquiries professionally while maximizing occupancy rates through upselling techniques.
- Conducted thorough room inspections to guarantee cleanliness and comfort for arriving guests.
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival while providing efficient assistance throughout their visit.
- Managed guest inquiries and requests efficiently, ensuring timely resolution of concerns.
- Provided exceptional customer service, leading to positive online reviews and recommendations from satisfied guests.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
Retail Manager
Sun Valley Saddlery
Hailey, Idaho
10.2021 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
Riding Instructor
Silver Bell Equestrian Center
Hailey, Idaho
07.2020 - 12.2024
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Taught essential foundations of horse riding to all ages.
- Cleaned and maintained facility with 27 horses, keeping all in great health and adhering to veterinary visit schedule, feeding routines and cleaning practices.
Business Development Manager
IBSECAD USA
Los Angeles, CA
10.2017 - 01.2020
- Collaborated with social media to promote company brand.
- Created all social media sites, keeping them updated.
- Gathering project update information from all Regional Directors and
- Gathering stories and project highlights for website.
- Encouraging great communication.
- Sending bulk emails to potential clients
VET ASSISTANT
WOOD RIVER EQUINE
Bellevue, ID
01.2002 - 06.2004
- Responded to customer requests via telephone and email.
- Entered details such as payments, account information and call logs
into computer system.
- Worked directly with clients.
- Obtained documents, clearances, certificates and approvals from local,
state and federal agencies.
- Handling of all animals
- Putting together medications
- Assisted in surgery
- Operate and develop X-rays
- Reception
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
Horse Trainer
Lucinda McAlpine
05.2000 - 01.2002
- Prepared horses for specific competitions or tasks.
- Monitored horses health and statuses before races or competitions.
- Treatment minor horse injuries.
- Worked with ranch hands to clean stables and riding areas.
- Scheduled farrier and vet appointments regularly.
- Fit gear for horses and specific riders.
- Incorporated safety procedures into every shift so that all workers
were protected from accidents.
- Rode all types
- Organized clinics
Travel Agent
WORLD TRAVEL
06.1998 - 10.2000
- Strategically displayed travel brochures and other promotional materials to foster brand awareness.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Responded to clients' questions, issues and complaints in a timely manner and implemented appropriate solutions.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got thebest rates.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Coffee Shop Manager
THE COFFEE GRINDER - NIKKI POTTS
06.1995 - 05.1998
- Baked daily
- Managed all employees
- Hiring and Firing
- Ordering all supplies
- Organized Art Shows
- General running of all daily duties
- Schedule
Receptionist
BDO Australia
Sydney
1993 - 1994
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained confidentiality of information regarding clients and company
- Resolved customer problems and complaints
- Sorted, received and distributed mail correspondence between departments and personnel
- Scheduled and confirmed appointments and meetings for senior management team
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
Education
High School Diploma -
Ashville College
UK07.1991
Skills
- Excellent organization skills
- All Elements of Horse Care
- Staff Management
- Key Decision Making
- Event Planning
- Communications
- Fund Raising Experience
- Cold Calling
- Quality Control
- Problem Solving
- People Person
- Follow-Through
Timeline
Guest Relations Specialist
Paradise Retreats
06.2023 - Current
Retail Manager
Sun Valley Saddlery
10.2021 - Current
Riding Instructor
Silver Bell Equestrian Center
07.2020 - 12.2024
Business Development Manager
IBSECAD USA
10.2017 - 01.2020
VET ASSISTANT
WOOD RIVER EQUINE
01.2002 - 06.2004
Horse Trainer
Lucinda McAlpine
05.2000 - 01.2002
Travel Agent
WORLD TRAVEL
06.1998 - 10.2000
Coffee Shop Manager
THE COFFEE GRINDER - NIKKI POTTS
06.1995 - 05.1998
Receptionist
BDO Australia
1993 - 1994
High School Diploma -
Ashville College