Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Mayers

Summary

Trustworthy individual proudly employed as a Customer Service Specialist for more than 10 years. Team-driven and used to fast-paced environments. Ready to join a new organization in the position Customer Service Specialist

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Intends to develop professional work experience utilizing excellent communication and time management skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Assistant Rural Carrier

United States Postal Service, USPS
Vicksburg , MS
10.2021 - Current
  • Sorted mail, arranging in delivery sequence for distribution.
  • Obtained signatures for registered, certified and insured mail.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Maintained accurate records of deliveries.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Delivered various types of mail on routes according to strict timelines.
  • Used road maps or GPS to verify routes and designated addresses.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.

Process Operator

Lamb Weston
Delhi, LA
05.2011 - Current
  • Followed company safety protocols and procedures, which helped reduce workplace injuries by 1%.
  • Maintained team safety with through diligent observation and timely action on concerns.
  • Operated automated measuring machines to check part specifications.
  • Operated all equipment in accordance to company directions.
  • Maintained the equipment used in the department and contacted the processing maintenance when it needed to be serviced.
  • Completed daily well checks, including measuring tanks, checking flowlines and recording pressures.

Medical Collections Specialist Supervisor

X-ams Business Office
Los Angeles, CA
07.2000 - 04.2011
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
  • Returned phone messages and emails within 24 hours and responded to complaints before issues escalated.
  • Inputted customer data into system, updating information regularly with changes to buying habits.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Prepared and filed financial statements such as balance sheets and income statements.
  • Coached staff members to develop long-term career goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Bill Collector

LTD Financial
Houston
03.1998 - 05.2000
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
  • Advised debtors on payment options and set up payment plans.
  • Educated customers on actions and strategies for debt repayment.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Handled inbound phone calls and answered customer inquiries.
  • Negotiated payment plans and arrangements.
  • Researched delinquent accounts to identify key contact details, current phone numbers and email addresses.

Education

Sterile Processing - Sterile Processing Technology

Ashworth College
Norcross, GA
03.2018

Skills

  • Safety protocols and procedure
  • Inspection proficiency
  • Data collection
  • Initiative to work independently
  • Strategic thinker
  • Call Centers
  • Customer relations
  • Problem Resolution
  • Conflict mediation
  • Credit card payment processing
  • Problem-solving abilities
  • Call Center Operations
  • High-energy attitude
  • Inbound and Outbound Calling
  • Past due procedures
  • Employee training
  • Payment acceptance

Timeline

Assistant Rural Carrier

United States Postal Service, USPS
10.2021 - Current

Process Operator

Lamb Weston
05.2011 - Current

Medical Collections Specialist Supervisor

X-ams Business Office
07.2000 - 04.2011

Bill Collector

LTD Financial
03.1998 - 05.2000

Sterile Processing - Sterile Processing Technology

Ashworth College

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Natasha Mayers