Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Interests
Quote
Timeline
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NATASHA MAYERS

Riverview,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and administration at Restaurant Depot. Proven ability to enhance client satisfaction through effective call handling and appointment scheduling. Skilled in document management and team leadership, fostering a positive work environment while optimizing workflow efficiency. I am a hands on fast learner who multitask and complete my assignments

Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.

Overview

14
14
years of professional experience

Work History

Receptionist Administrator

Restaurant Depot
02.2022 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Improved client satisfaction with timely and accurate information provision.
  • Preform reuturns to customers


GM

TACO BELL
05.2016 - 02.2020
  • Managed budget implementations, employee reviews, training, schedules, truck orders.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Inputting correct documentations into the system as far as pay roll and new employee's

Front End Supervisor

Winn Dixie Grocery Store
06.2011 - 10.2015
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

HILLSBOROUGH HIGH SCHOOL
Tampa, FL

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Payment collection
  • Document scanning and digitization
  • Appointment scheduling
  • Visitor access management
  • Confidential information management
  • Call handling
  • Customer service
  • Phone and email etiquette
  • Data entry
  • Microsoft office
  • Multitasking and organization
  • Administration and operations
  • Customer service management
  • Documentation and recordkeeping
  • Team leadership
  • Inventory management
  • Database administration
  • Bookkeeping
  • Workflow optimization
  • Handling complaints
  • Documentation and control
  • Motivational leadership
  • Employee supervision

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Professional Working

Interests

Learning new things and traits

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Receptionist Administrator

Restaurant Depot
02.2022 - Current

GM

TACO BELL
05.2016 - 02.2020

Front End Supervisor

Winn Dixie Grocery Store
06.2011 - 10.2015

HILLSBOROUGH HIGH SCHOOL

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