Natasha McAfee

An organized, detail-oriented, and self-motivated professional with over 9+ years of experience in customer service within the healthcare industry. Areas of expertise include data & analytics, planning, evaluating, communicating and multi-tasking. A hard working, goal oriented, and flexible team player who produces quality work while maintaining production targets, achieves company objectives, and adapts well to a changing environment. Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

2019 PACE Graduate (Managerial Program), Capable of mentoring new employees considered a SME (subject matter expert) in all reimbursement, assisting with PRL’s, PSQA, Patient Plus & Fuison and the fax que., Extended knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding., Proficient at collecting and reviewing patient insurance information and benefits as it pertains to patient’s medical coverage., Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

• Microsoft Outlook
• Word
• Excel
• OneNote
• PowerPoint
• Salesforce