NATASHA MCBRIDE
Newport News,VA
Summary
Dedicated and results-driven property management professional, skilled in leading teams, resident relations, and optimizing property performance. Known for strong leadership, problem-solving, and communication skills, with a proven ability to handle challenging situations while maintaining positive resident and team relationships. Ready to transition into a Property Manager role to deliver measurable results, enhance property value, and drive tenant satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Pegasus Residential
11.2023 - 06.2025
- Exercised direct supervision over property staff in the absence of the property manager.
- Operate property assets in alignment with ownership’s financial goals, ensuring compliance with all company policies and procedures, alongside the Property Manager.
- Issued small balance, five-day notices, and abandonment notices to delinquent tenants.
- Facilitated eviction processes through legal filings and collaboration with the sheriff's department.
- Develop and implement marketing strategies to drive occupancy and secure prospective residents, achieving maximum rental capacity.
- Foster resident satisfaction through timely responses to concerns.
- Ensure curbside appeal is up to company standards by implementing routine inspections, maintenance coordination, and quality assurance of market-ready units.
- Implemented cost-cutting measures where appropriate, in order to reduce overhead costs without compromising quality standards.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Provided training, guidance, and support to junior team members in order to facilitate their professional development.
- Facilitated the maintenance team in conducting move-out inspections and completing make-ready responsibilities, including vendor coordination.
- Managed the rent collection process, ensuring timely payments from tenants, and addressing any delinquencies.
- Organized resident events to promote a positive living environment.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Explained policies and procedures to tenants and enforced rules.
- Conducted regular inspections of the property to identify any needed repairs or improvements.
Operations Manager
Julian Superior Transport
05.2019 - 11.2023
- Managed transportation management system to ensure accurate tracking of fuel, freight, equipment, loads, and driver details
- Managed daily transportation operations, ensuring timely deliveries of shipments.
- Coordinated driver schedules and maintained efficient route planning for deliveries.
- Resolved customer complaints related to transportation services in a timely manner.
- Implemented safety protocols to maintain compliance with industry standards.
- Trained staff on operational procedures.
- Secured new drivers and verified that all new hire paperwork and drug screening processes meet DOT federal standards.
- Processed all federal DOT and IFTA paperwork and filings.
- Guarantee adherence to DOT regulations through comprehensive audits.
- Established effective relationships with brokers to negotiate pricing, and secure contracts.
- Ensured adherence to budgets for marketing and employee expenses.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Investigated customer complaints related to freight damage or late deliveries.
- Identify shipping method and compile bill of lading, invoices, and additional shipping documentation
- Oversee all federal DOT and IFTA paperwork and filings.
- Established and executed operational procedures ensuring adherence to quality standards.
- Established effective relationships with brokers to negotiate pricing and secure contracts.
- Ensuring budget compliance by drivers
Terminal Manager
JFK Transportation
07.2017 - 05.2019
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Managed a fleet of 20+ trucks and trailers, overseeing maintenance schedules, repairs, and procurement.
- Developed and implemented preventative maintenance programs, reducing equipment downtime by 15%.
- Coordinated all dispatch activities, load planning, and backhaul negotiations to maximize revenue per mile.
- Ensured 100% compliance with all DOT and FMCSA regulations, including HOS logs and IFTA reporting.
- Maintained an excellent safety record and satisfactory DOT rating by implementing rigorous safety training protocols.
- Managed P&L statements, budgeting, and financial forecasting to ensure fiscal health.
- Negotiated contracts with shippers, brokers, and vendors, securing favorable rates.
- Grew the client base by 30% through networking and building strong relationships with freight brokers and direct shippers.
- Recruited, hired, and managed a team of 20+ drivers, overseeing payroll and performance reviews.
- Implemented outreach initiatives for new CDL-A driver candidates through engagement on phone calls, social media platforms, and associate referrals.
- Supervised staff performance by conducting regular evaluations, providing feedback, and taking corrective action when necessary.
- Resolved conflicts between drivers and brokers in an efficient manner.
- Facilitated team success by mentoring members and guaranteeing on-time, quality task execution.
- Developed safety protocols to ensure compliance with federal DOT, OSHA regulations, and company policies.
- Reviewed drivers' logs, HOS, and other requirements to ensure compliance with all rules and regulations.
- Consistently met company and department objectives within budget and time constraints.
- Conducted research into new products or services that could benefit the terminal operations.
Education
Associate of Science - Business Administration
J. Sargeant Reynolds Community College
Richmond, VA05-2017
Skills
- Property operations and asset management
- Fair housing regulations
- Proficient in Microsoft Office, Onesite, Knock CRM, MeetElise, LeaseLock
- Rent collections and financial reporting
- Budgeting and expense control
- Eviction processes
- Marketing
- Leasing and sales
- Staff leadership and training
- Legal compliance
- Resident retention
Accomplishments
- Consistently drove and maintained 95% occupancy at a 552-unit property.
- Maintained occupancy through refinance by exceeding leasing goals and optimizing resident retention.
Certification
- Fair Housing
Timeline
Assistant Property Manager
Pegasus Residential
11.2023 - 06.2025
Operations Manager
Julian Superior Transport
05.2019 - 11.2023
Terminal Manager
JFK Transportation
07.2017 - 05.2019
Associate of Science - Business Administration
J. Sargeant Reynolds Community College