Natasha McCollister
Key Largo,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Owner/Operator
NJ Designs Event Decor
Key Largo, FL
12.2019 - Current
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Oversaw business budget planning and administration, accounting functions, and purchasing.
- Used color, space and composition to produce desired artistic effects.
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, banners and signs.
- Assembled over 5,000 orders according to specifications.
- Prioritized workload according to schedule to complete orders by delivery time.
Server
Gilberts Resort
Key Largo, FL
02.2016 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
Service Deli Clerk
Publix Grocery Store
Gulf Breeze, FL
01.2014 - 12.2015
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prepared salads, soups and sandwiches for customers.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Assistant Store Manager
Bob Evans Restaurant
Pinellas Park, FL
04.2006 - 12.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Packaged and stored food products following proper handling and preservation methods.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Assistant Manager
Piercing Pagoda Of Zale
Port Richey, FL
01.2002 - 03.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Hospitality Management - Food And Beverage Management
Food And Beverage Manager Training
Columbus, OH06.2012
No Degree - Business Administration And Management
Pasco-Hernando State College
New Port Richey, FL12.2005
Skills
- High-Volume Dining
- Food Preparation and Safety
- Guest Relations Management
- Cash Handling
- Ordering Procedures
- Labor and Food Cost Control
- Food Service Background
- Marketing and Advertising
- Employee Scheduling
- Strategic Planning
- Event Supervision
- Special Event Planning
Timeline
Owner/Operator
NJ Designs Event Decor
12.2019 - Current
Server
Gilberts Resort
02.2016 - 01.2023
Service Deli Clerk
Publix Grocery Store
01.2014 - 12.2015
Assistant Store Manager
Bob Evans Restaurant
04.2006 - 12.2013
Assistant Manager
Piercing Pagoda Of Zale
01.2002 - 03.2006
Hospitality Management - Food And Beverage Management
Food And Beverage Manager Training
No Degree - Business Administration And Management
Pasco-Hernando State College