Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha McCollister

Key Largo,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Owner/Operator

NJ Designs Event Decor
12.2019 - Current
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Oversaw business budget planning and administration, accounting functions, and purchasing.
  • Used color, space and composition to produce desired artistic effects.
  • Created digital image files for use in digital and traditional printing methods.
  • Developed creative design for print materials, banners and signs.
  • Assembled over 5,000 orders according to specifications.
  • Prioritized workload according to schedule to complete orders by delivery time.

Server

Gilberts Resort
02.2016 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS systems to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Cultivated warm relationships with regular customers.

Service Deli Clerk

Publix Grocery Store
01.2014 - 12.2015
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Prepared salads, soups and sandwiches for customers.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Controlled inventory costs by carefully managing portion control and reducing waste.

Assistant Store Manager

Bob Evans Restaurant
04.2006 - 12.2013
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Packaged and stored food products following proper handling and preservation methods.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.

Assistant Manager

Piercing Pagoda Of Zale
01.2002 - 03.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Hospitality Management - Food And Beverage Management

Food And Beverage Manager Training
Columbus, OH
06.2012

No Degree - Business Administration And Management

Pasco-Hernando State College
New Port Richey, FL
12.2005

Skills

  • High-Volume Dining
  • Food Preparation and Safety
  • Guest Relations Management
  • Cash Handling
  • Ordering Procedures
  • Labor and Food Cost Control
  • Food Service Background
  • Marketing and Advertising
  • Employee Scheduling
  • Strategic Planning
  • Event Supervision
  • Special Event Planning

Timeline

Owner/Operator

NJ Designs Event Decor
12.2019 - Current

Server

Gilberts Resort
02.2016 - 01.2023

Service Deli Clerk

Publix Grocery Store
01.2014 - 12.2015

Assistant Store Manager

Bob Evans Restaurant
04.2006 - 12.2013

Assistant Manager

Piercing Pagoda Of Zale
01.2002 - 03.2006

Hospitality Management - Food And Beverage Management

Food And Beverage Manager Training

No Degree - Business Administration And Management

Pasco-Hernando State College

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Natasha McCollister