Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha McFatter

Jay

Summary

Dynamic Office Coordinator at Volunteers of America with proven expertise in office management and client relations. Enhanced operational efficiency through strategic planning and effective inventory coordination. Recognized for exceptional customer service and fostering strong relationships, leading to increased client retention. Adept at managing sensitive information while maintaining confidentiality and professionalism.

Overview

20
20
years of professional experience

Work History

Office Coordinator

Volunteers of America
03.2023 - 09.2025
  • Assisted in scheduling and coordinating meetings for staff.
  • Managed office supplies inventory and placed orders as needed.
  • Supported team members with daily administrative tasks and projects.
  • Maintained organized filing systems for easy access to documents.
  • Collaborated with vendors to ensure timely service delivery and support.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Secretary

Lafayette Parish School Board
07.2022 - 03.2023
  • Receptionist for Human Resources
  • Greeted all visitors
  • Facilitated communication between departments to enhance collaboration and information flow.
  • Assisted in preparation of meeting materials, ensuring accuracy and completeness prior to distribution.
  • Maintained organized filing systems, improving document retrieval efficiency by implementing standardized procedures.
  • Registered new employees
  • Maintained files for more than 3,000 employees at a time
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Answered multi-line phone system and enthusiastically greeted callers.

Director

Guchereau Early Childhood Development Center
11.2005 - 06.2022
  • Independently managed all day to day operations of the center
  • Managed 30 employees
  • Hired/Trained/Supervised all employees
  • Conducted tours for potential families
  • Managed monthly tuition and payroll
  • Communicated effectively with staff, parents, and children
  • Ensured Health Department Compliance and all state requirements were met.
  • Developed and implemented curriculum enhancing early childhood education standards.
  • Supervised staff, fostering professional development and collaborative teaching strategies.
  • Managed enrollment processes, ensuring compliance with licensing regulations and quality assurance measures.
  • Cultivated relationships with parents, promoting open communication and community engagement initiatives.
  • Scheduled all mandatory staff trainings for employees.
  • Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
  • Developed strong parent-teacher relationships through effective communication and regular progress updates.
  • Organized successful fundraising events to support program enhancements and scholarships for families in need.
  • Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Managed program paperwork and child records to comply with state requirements.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Developed relationships with community organizations to provide additional resources and services to families.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Stayed current on guidelines to maintain compliant program operations.
  • Attended professional meetings and conferences to maintain and improve professional competence.

Education

No Degree - Early Education

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Client relations
  • Scheduling
  • Project coordination
  • File organization
  • Records management
  • Budgeting and finance
  • Staff management
  • Strategic planning
  • Client relationship management
  • Inventory coordination
  • Document management
  • Clear oral/written communication
  • Customer relations
  • Organizational skills
  • Relationship building
  • Conflict management

Timeline

Office Coordinator

Volunteers of America
03.2023 - 09.2025

Secretary

Lafayette Parish School Board
07.2022 - 03.2023

Director

Guchereau Early Childhood Development Center
11.2005 - 06.2022

No Degree - Early Education

University of Louisiana At Lafayette

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