Natasha McIntyre-Hill
Seattle,WA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at Bath & Body Works. Demonstrated ability to manage high-stress situations with patience and empathy, leading to increased repeat business. Skilled in accurate payment processing and adept at fostering positive customer interactions, contributing significantly to a welcoming and efficient service environment.
Overview
7
7
years of professional experience
Work History
Cashier
McDonald's Restaurant
08.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Chipotle Grill
01.2014 - 09.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Bath & Body Works
11.2012 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
After School Program Coordinator
AmeriCorps NCCC
09.2010 - 06.2011
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Designed program implementation and maintenance plan.
Education
High School Diploma -
Rogers High School
Puyallup, WA06.2010
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
McDonald's Restaurant
08.2016 - 09.2017
Customer Service Cashier
Chipotle Grill
01.2014 - 09.2014
Customer Service Representative
Bath & Body Works
11.2012 - 12.2012
After School Program Coordinator
AmeriCorps NCCC
09.2010 - 06.2011
High School Diploma -
Rogers High School
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