Natasha Mclean
San Antonio,TX
Summary
Enthusiastic professional with a track record of delivering quality member experiences. Experienced leader adept at managing staff and resolving customer satisfaction issues. Personable and dedicated customer service representative with a proven ability to establish rapport with clients. Motivated to contribute to company success and maintain customer satisfaction.
Overview
2
2
years of professional experience
Work History
Banquet Captain
Iron Cactus
San Antonio, TX
02.2023 - Current
- Responded quickly to any unexpected changes or issues that arose during an event.
- Monitored guest satisfaction levels throughout event duration.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Liaised with kitchen staff to ensure timely and accurate food service during events.
Customer Service Agent
Alorica
San Antonio, TX
07.2022 - 02.2023
- Utilized multiple computer systems simultaneously while speaking with customers over the phone.
- Ensured compliance with established call center quality assurance guidelines during each interaction with customers.
- Verified accuracy of customer information in the database system.
- Collaborated with other teams within the organization to resolve complex problems quickly.
- Participated in team meetings to discuss best practices for providing excellent customer service.
- Assisted customers with account setup and activation processes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with asking probing questions, knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Esthestican Certificate - Esthestican
Milan Institute - San Antonio
San Antonio, TX06-2020
High School Diploma -
Brennan High School
San Antonio, TX06-2013
Skills
- Data Entry
- Call Management
- Product Knowledge
- Data Collection
- Adaptive team player
- Researching
- Active Listening/Building rapport
- Problem-solving abilities
- Problem Resolution
- Computer Proficiency
- Positive and professional
- Typing proficiency
- Documentation
Timeline
Banquet Captain
Iron Cactus
02.2023 - Current
Customer Service Agent
Alorica
07.2022 - 02.2023
Esthestican Certificate - Esthestican
Milan Institute - San Antonio
High School Diploma -
Brennan High School
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