Natasha Mejia
Apopka,FL
Summary
Professional household management expert known for high standards and a results-oriented approach. Extensive experience in orchestrating daily routines, managing budgets, and providing a nurturing environment for family members. Focus on collaborative teamwork and adaptability, ensuring seamless transitions and reliable support. Proven skills in time management, conflict resolution, and effective communication.
Overview
8
8
years of professional experience
Work History
Family Manager
Self-Employed
03.2021 - Current
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
- Developed strong relationships with educators and healthcare providers for optimal support of family members.
- Maintained a clean and organized household for improved efficiency and stress reduction.
Bilingual Activations Agent
Hilton Grand Vacations
04.2024 - 08.2024
- Give the best guest experience that falls in line with our Mission, Vision and Values.
- Call package holders to book travel dates, verify details, answer questions and follow up as needed.
- Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs.
- Meet performance standards for department metrics
Sales skills required for the reselling/upselling and saving of packages. - Collecting of additional monies and fees associated with package.
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
- Efficient in using multiple computer systems.
- Ensure the privacy and security of confidential information about our guest and company.
- Keeping accurate log of reservations on a spreadsheet.
Bilingual Customer Service Ambassador
Orlando International Airport
10.2023 - 03.2024
- Creating an image of the airport through exceptional customer service.
- Welcoming and providing assistance and information to airport passengers by guiding passengers to correct destinations within the airport setting and passenger flight queries.
- Help passengers with self-serve or assisted check in procedures which included print out of boarding passes as well as luggage tags.
- Follow strict safety and security measures.
Bilingual Admissions Representative
National University College
10.2020 - 10.2021
- Interviewed and supported prospective students throughout the admissions process which led to positive recruitment of students.
- Met goals assigned for each enrollment period. Documented interviews and updated systems databases such as Campus Nexus and Salesforce.
- Built productive relationships with students/parents/staff for smooth processes.
- Responded to all student questions regarding academic requirements and academic programs.
- Provided one-on-one application assistance to prospective students and families, guiding them through the institutional policies and procedures according to established enrollment projections.
- Referred students to pertinent offices for the due follow-up in departments such as Admissions, Financial Aid, Collections, Registrar, Academic Advisors, and Program Coordinators as requested.
Returns Specialist /Bilingual Customer Service Representative
Ferguson Enterprises
04.2017 - 01.2020
- Answered inbound and outbound calls in a call center for customers who had placed commercial and residential orders for air conditioning equipment which included checking order status and confirming shipping times. Notating a summary of the call so the next agent is aware of the purpose of the call.
- Answered questions via telephone, live chat, and emails to customers about returned and damaged equipment and assisted the Warranty Department with needed procedures.
- Filed and submitted freight claims with the shipping company for returned and damaged equipment. Communicating with the Accounting Department for invoices and freight cost recuperation.
- Assisted warehouse personnel with locating overages, shortages, and damaged freight. Handled different types of freight, including Hazmat Materials.
- Being in constant communication with Customer Service, Warranty Department, and Warehouse personnel regarding customer concerns and complaints.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Remote 06-2026
Skills
- Appointment Scheduling
- Budget Planning
- Special Needs Support
- Problem-Solving
- Customer Service and Care & Care
- Organizational Skills
- Goal-Oriented Mindset
- Clear Communication
Languages
English
Spanish
Timeline
Bilingual Activations Agent
Hilton Grand Vacations
04.2024 - 08.2024
Bilingual Customer Service Ambassador
Orlando International Airport
10.2023 - 03.2024
Family Manager
Self-Employed
03.2021 - Current
Bilingual Admissions Representative
National University College
10.2020 - 10.2021
Returns Specialist /Bilingual Customer Service Representative
Ferguson Enterprises
04.2017 - 01.2020
Bachelor of Arts - Psychology
Southern New Hampshire University
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