Natasha Mejia Alvarez
Clemmons,NC
Summary
Hard-working, enthusiastic team member with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
Work History
Store Team Member
Sheetz
09.2023 - Current
- Serve as a hospitality ambassador by greeting customers and providing an excellent experience (Total Customer Focus) • Prepare food and beverage items in a fast and friendly manner to meet customer expectations
- Follow proper food and beverage safety procedures to ensure quality, satisfactory products
- Complete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as tobacco and alcohol
- Receive and replenish foodservice and beverage supplies and products
- Maintain a neat and clean appearance in the store, kitchen, and dining areas, as well as outside of the store
- Serve as an ambassador for the Sheetz Brand
FOH Team Member
Chick-fil-A
05.2023 - 09.2023
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
BOH Team Member
Chick-fil-A
10.2022 - 05.2023
- Fulfill our Corporate Purpose on a daily basis
- Accurately fulfill guests orders
- Work quickly and efficiently to serve fresh and hot food
- Ensure work area is clean and prepared for daily activity
- Identify problems in operations process and provide clear communication to resolve them in quickly and timely manner
- Supports the Supervisor leadership to ensure guests requests and needs are met in a timely manner
- Completes tasks listed on our checklist system.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Maintained and sanitized service stations, prep areas, and countertops.
Supervisor
Sheetz
06.2019 - 10.2022
- Work as part of a team to engage customers in hospitality in all aspects of their experience at a Sheetz Convenience Restaurant
- Serve as a hospitality ambassador by greeting customers and providing an excellent experience
- Prepare quality food and beverage items in a fast & timely manner to meet customer expectations while following proper safety procedures
- Ensure all products are ordered, merchandised, rotated and readily available for customers
- Maintain a neat and clean appearance in the store, kitchen, and dining areas
- Delegate tasks between 5+ employees while completing manager tasks and running the store/kitchen in a correct and timely manner
- Complete daily safe and register/drawer counts.
Performance Development Specialist
Sheetz
05.2021 - 09.2021
- The PDS is a corporate role that is responsible for partnering with managers in their specified areas to effectively and efficiently provide training and support to stores by executing training curricula
- PDS in a new market (Columbus) required training trainees in a closed store setting, get them prepared for grand opening, help for the first two weeks after opening then move on to a new store that needed training in time for grand opening
- Facilitate training curricula that may include a combination of team members and supervisors
- Partner with managers and mentors to plan and coordinate training completion and performance into role
- Coach and develop store level management regarding training and development needs of the team members to achieve performance
- Measure the performance of team members and provide feedback to district managers, store management, and corporate support departments
- Partner with store management and district managers to identify employees' skill gaps and provided targeted solutions
- Participate in training events such as webinar sessions for ongoing development around best practices to ensure consistent, high-quality training and drive employee performance
Stay at Home Mom
N/A
02.2016 - 06.2018
Store Team Member
Sheetz
05.2017 - 12.2017
- Serve as a hospitality ambassador by greeting customers and providing an excellent experience (Total Customer Focus)
- Prepare food and beverage items in a fast and friendly manner to meet customer expectations
- Follow proper food and beverage safety procedures to ensure quality, satisfactory products
- Complete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as tobacco and alcohol
- Receive and replenish foodservice and beverage supplies and products
- Maintain a neat and clean appearance in the store, kitchen, and dining areas, as well as outside of the store
- Serve as an ambassador for the Sheetz Brand
Rental Agent
Advantage Rent A Car
09.2015 - 02.2016
- Rented out cars according to reservations made
- Remained up to date on all the features and benefits of our current fleet
- Helped guests upgrade or find a car that would accommodate their travels
- Cleaned cars inside and out when needed and pumped them full of gas
- Executed sales and marketing initiatives to increase revenue for company.
Home Care Specialist and Route Manager
MOLLY MAID
03.2015 - 09.2015
- Signed out keys and loaded car with all the essentials needed for the day
- Drove carefully and safely from one destination to the next
- Cleaned houses/offices efficiently based upon the clients request to ensure customer satisfaction
- Collected cash or check from customer when needed
- Restocked supplies as needed and signed in keys
- Maintained clean and comfortable environments in commercial and residential buildings by vacuuming, cleaning windows and dusting.
Front Desk Clerk and Housekeeper
Colonial Inn & Suites
07.2013 - 02.2015
- Cleaned front lobby area and restrooms
- Maintained transaction security by verifying payment cards against identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Put out breakfast for guests at appropriate time
- Helped guests with any problems that may have arisen
- Cleaned rooms according to hotel standards
- Accommodated guests with appropriate linens and toiletries upon request
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Sales Associate
Queen of Pawns
12.2012 - 08.2013
- Took in sales and pawns
- Tested gold and diamonds
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High school diploma -
Southern Alamance High School
Graham, NC05.2012
Skills
- Commercial/Residential Cleaning
- Food Service
- Food Safety
- Management/Leadership
- Restaurant Operation
- Staff Training
- New Employee Onboarding
- Customer Service
- Policies and Procedures Adherence
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Team Member
Sheetz
09.2023 - Current
FOH Team Member
Chick-fil-A
05.2023 - 09.2023
BOH Team Member
Chick-fil-A
10.2022 - 05.2023
Performance Development Specialist
Sheetz
05.2021 - 09.2021
Supervisor
Sheetz
06.2019 - 10.2022
Store Team Member
Sheetz
05.2017 - 12.2017
Stay at Home Mom
N/A
02.2016 - 06.2018
Rental Agent
Advantage Rent A Car
09.2015 - 02.2016
Home Care Specialist and Route Manager
MOLLY MAID
03.2015 - 09.2015
Front Desk Clerk and Housekeeper
Colonial Inn & Suites
07.2013 - 02.2015
Sales Associate
Queen of Pawns
12.2012 - 08.2013
High school diploma -
Southern Alamance High School
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