Natasha Mendoza
Marrero,LA
Summary
Senior Sales Associate with 20+ years of experience in customer engagement and team collaboration. Proven track record in training new associates and implementing process improvements that boost customer satisfaction and increase sales. Expertise in driving sales growth through effective team leadership and strategic initiatives.
Overview
23
23
years of professional experience
Work History
Senior Sales Associate
Cox Communications
Marrero, Louisiana
11.2002 - Current
- Engaged customers to understand needs and recommend suitable products.
- Demonstrated product features to enhance customer knowledge and satisfaction.
- Collaborated with team members to streamline sales processes and improve service.
- Trained new associates on product knowledge and sales techniques.
- Processed transactions accurately using point-of-sale systems and software.
- Resolved customer inquiries and issues promptly to ensure positive experiences.
- Met or exceeded all goals and key performance indicators (KPIs).
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Resolved customer complaints in a professional manner.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Provided training and mentoring to junior sales associates.
- Identified opportunities for process improvement within the sales team.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Entered and updated customer information in system using customer relationship management tools to keep information current.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) - Business Management
Delgado Community College
New Orleans, LASkills
- Customer relationship management
- Point of sale operation
- Product demonstration
- Sales training
- Process improvement
- Client engagement
- Teamwork
- Multitasking
- Floor operations
Accomplishments
- 90 Days Retention Central Territory.
- Winners Circle for Outstanding Sales/Growth of Revenue.
- Consistence Customer Service on Sales floor 100%.
Affiliations
- Love to travel and experience different cultures
- Gardening
- Cooking
References
References available upon request.
Timeline
Senior Sales Associate
Cox Communications
11.2002 - Current
Some College (No Degree) - Business Management
Delgado Community College
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Tifferny WilsonTifferny Wilson
Sous Chef at National World War II MuseumSous Chef at National World War II Museum