Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Miller

Cleveland

Summary

Dynamic administrative professional with a proven track record at Cuyahoga County, excelling in project facilitation and process optimization. Recognized for exceptional communication and meticulous attention to detail, I effectively manage multiple tasks while utilizing Microsoft Office to enhance operational efficiency. Committed to delivering results that support organizational goals.

Overview

29
29
years of professional experience

Work History

Administrative Assistant

Cuyahoga County, Westshore Training Center
Cleveland
02.2023 - Current
  • Facilitate timely delivery of special projects to meet organizational and departmental objectives.
  • Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
  • Perform administrative functions such as taking minutes for meetings, submitting requests for print orders, maintaining the copy machines, filing, etc.
  • Support staff through reserving rooms for training, ensuring classrooms are organized and fully stocked for training.
  • Coordinate office supply inventory by proactively ordering necessary items before depletion to avoid workflow disruptions.

Secretary

Cuyahoga County Department of Children and Family Services
11.2015 - 02.2023
  • Handled sensitive information and maintained confidentiality when managing personnel files and financial reports.
  • Created monthly reports to track foster parent training classes.
  • Scanned documents daily to maintain records of incoming checks and receipts.
  • Utilized databases to research providers and data for kids in custody.
  • Performed basic office functions such as opening mail, filing documents, ordering office supplies, scheduling meetings, and answering phone calls.

Operations Assistant

Medical Mutual
05.2008 - 10.2015
  • Responsible for approving employee hours and daily activities performed. Utilize Opus system to run multiple reports, (weekly, monthly, and year to date) to track production that are sent to management.
  • Incorporate time management skills to ensure deadlines are met for the spreadsheets and reports to meet business needs.
  • Update audits on a weekly basis which is a very critical task for the department.
  • Handle all administrative tasks in the department such as ordering supplies, mailings, and any other tasks that are needed to keep the unit running smoothly.

Provider Data Specialist

WellPoint, QualChoice
01.2005 - 04.2007
  • Communicated with providers to verify information regarding the claims so they could be processed timely and efficiently.
  • Evaluated and resolved provider and practitioner file issues that resulted in pended claims.
  • . Updated provider addresses and changes to the network. Processed claims for payment.

Credit Processor

The Plain Dealer Publishing
11.2003 - 04.2004
  • Processed credit applications for customers.
  • Posted cash on customers accounts for advertisements in the newspaper.
  • Met deadlines to ensure the ads would run for a specific time frame.


Office Assistant

Council for Health & Human Service Ministries
06.2000 - 08.2002
  • Prepared correspondence, shipments, memos, agendas and itineraries.
  • Created databases and spreadsheets for storing client information.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Responded to inquiries regarding ministry activities and events.
  • Answered phone calls.

Student Secretarial Assistant

David N. Myers University, Career Resource Center
02.1997 - 06.2002
  • Assisted in organizing job fairs and work shops.
  • Established a filing system for storing customer information.
  • Reviewing incoming job postings and posted to our career board daily.
  • Monitored and updated employer job bank.

Education

Bachelor of Science - Information Processing Administration

David N. Myers University
Cleveland, OH
06-2002

Skills

  • Excellent communications and interpersonal skills
  • Attention to deal with strong accuracy
  • Problem solving skills
  • Great time management and multi-tasker
  • Detailed meeting minutes
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Canva
  • Microsoft Teams
  • Microsoft Office

Timeline

Administrative Assistant

Cuyahoga County, Westshore Training Center
02.2023 - Current

Secretary

Cuyahoga County Department of Children and Family Services
11.2015 - 02.2023

Operations Assistant

Medical Mutual
05.2008 - 10.2015

Provider Data Specialist

WellPoint, QualChoice
01.2005 - 04.2007

Credit Processor

The Plain Dealer Publishing
11.2003 - 04.2004

Office Assistant

Council for Health & Human Service Ministries
06.2000 - 08.2002

Student Secretarial Assistant

David N. Myers University, Career Resource Center
02.1997 - 06.2002

Bachelor of Science - Information Processing Administration

David N. Myers University

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Natasha Miller