Natasha Minter
Hooker,OK
Summary
I am a detail-driven Compliance Officer focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Proficient in software testing programs currently in use by our gaming vendors such as Verify+ and BMM. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am eager to take on the added responsibilities required of a Lead Compliance Officer for the Shawnee Tribe.
Overview
4
4
years of professional experience
Work History
Compliance Officer
Shawnee Tribe Gaming Commission
07.2022 - Current
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to auditor inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Consulted on the review, revision, and updating of compliance policies and procedures to confirm continual compliance with applicable laws.
- Prepared and submitted regulatory filings in timely manner.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Collaborated with the Director and Deputy Director of compliance to confirm compliance with applicable laws and regulations.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Created and maintained compliant work environment.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Assisted with development of compliance objectives and strategies.
- Identified gaps in existing compliance processes and recommended updates.
- Kept informed regarding pending industry changes, trends or best practices.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Operations Supervisor
Golden Mesa Casino
08.2020 - 07.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Security Supervisor
Golden Mesa Casino
08.2019 - 08.2020
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and surveillance footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and implemented strategies to prevent and respond to security incidents.
- Screened vendors and contractors before granting access to restricted areas within the casino.
- Kept team compliant with security protocols and appearance standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Established and maintained close working relationships with local law enforcement officers.
Education
Associate of Applied Science - Health Administration
South University
Savannah, GAGED -
Hooker High School
Hooker, OK01.2006
Skills
- Risk Management
- Auditing Processes
- Internal Controls
- Regulations Enforcement
- Document Review
- Deficiency Documentation
- Federal and State Regulations
- Internal Audits
- Continuous learning
- Team leadership
- Conflict resolution
- Anti-money laundering
- Process improvement
- Risk assessment
- Software proficiency
- Attention to detail
Timeline
Compliance Officer
Shawnee Tribe Gaming Commission
07.2022 - Current
Operations Supervisor
Golden Mesa Casino
08.2020 - 07.2022
Security Supervisor
Golden Mesa Casino
08.2019 - 08.2020
Associate of Applied Science - Health Administration
South University
GED -
Hooker High School
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