Natasha Montes
Wellington,FL
Summary
Dynamic Customer Service Representative with a proven track record at AT&T, adept at enhancing client satisfaction through effective problem diagnosis and clear communication. Leveraging multilingual proficiency and strategic problem analysis, I consistently resolved complex issues, driving improvements that elevated customer experiences and team efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AT&T
Orlando, Florida
02.2024 - 12.2025
- Conducted surveys to gather customer feedback and implemented changes based on data.
- Maintained accurate customer data by updating databases.
- Built lasting relationships with customers by offering tailored support.
- Suggested enhancements in products, service, and billing methods to management to avert future issues.
- Offered creative suggestions to boost team efficiency and results.
- Applied advanced technical skills to resolve intricate issues.
- Exhibited robust problem-solving skills, resolving issues promptly.
- Operated machinery and tools with safety and efficiency.
- Collaborated with colleagues to enhance efficiency in team operations.
- Surpassed customer expectations by developing innovative problem-solving methods.
Customer Service Representative
TTEC
Texas City, TX
02.2021 - 11.2023
- Handled customer grievances with efficient and exceptional care.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Conducted surveys to collect customer feedback.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FLSkills
- Client Support
- Effective Problem Diagnosis
- Clear Communication
- Strategic Problem Analysis
- Effective Written Communication
- Multilingual Proficiency
- Maintains Focus in High-Stress Situations
- Attention to detail
- Effective Solution Development
- Effective Multitasking
Timeline
Customer Service Representative
AT&T
02.2024 - 12.2025
Customer Service Representative
TTEC
02.2021 - 11.2023
High School Diploma -
Palm Beach State College
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