NATASHA MOORE
Phoenix,AZ
Summary
Compassionate and results-driven professional with lived experience, bringing a genuine passion for helping individuals overcome barriers and achieve stability. Experienced in housing navigation, case management, peer support, and community outreach, with over eight years of leading outreach initiatives and supporting individuals experiencing homelessness. Skilled in building rapport, coordinating services, crisis intervention, and guiding clients toward housing and long-term independence. Recognized for professionalism, empathy, strong organizational abilities, exceptional customer service, and a commitment to serving others with dignity and compassion.
Overview
10
10
years of professional experience
Work History
Housing Outreach Navigator
Copa Health
07.2025 - 06.2026
- Conducted proactive outreach to individuals experiencing homelessness to assess needs and connect them with housing resources.
- Built rapport through trauma-informed engagement and consistent follow-up.
- Assisted clients with housing applications, documentation, and navigation of housing programs.
- Coordinated with landlords, housing programs, and community partners to support successful placements.
- Maintained accurate case notes, service plans, and progress documentation.
- Provided stabilization support including budgeting, life-skills coaching, and referrals.
- Collaborated with multidisciplinary teams to ensure continuity of care.
Case Manager
UMOM New Day Family Shelter
01.2023 - 02.2024
- Assessed immediate client needs and ensured rapid connection to essential resources.
- Oriented clients to program rules, expectations, and available services.
- Built trusting relationships through empathy and understanding of client circumstances.
- Partnered with Workforce Development to expand income-based resources.
- Maintained collaborations with external service providers.
- Entered timely, accurate case notes and assessments.
- Held structured meetings focused on employment readiness and permanent housing.
- Transported clients to housing appointments, job searches, and resource connections.
Case Manager
UMOM Halle Women’s Shelter
02.2022 - 01.2023
- Assessed immediate client needs and ensured rapid connection to essential resources.
- Oriented clients to program rules, expectations, and available services.
- Built trusting relationships through empathy and understanding of client circumstances.
- Partnered with Workforce Development to expand income-based resources.
- Maintained collaborations with external service providers.
- Entered timely, accurate case notes and assessments.
- Held structured meetings focused on employment readiness and permanent housing.
- Transported clients to housing appointments, job searches, and resource connections.
Assistant Director
Victory Outreach Women’s Recovery Home
11.2017 - 01.2022
- Supported daily operations of the residential recovery home.
- Supervised resident compliance and conducted applicant screenings.
- Maintained resident files, documentation, and safety checklists.
- Facilitated house meetings and coordinated daily schedules.
- Fostered a supportive environment focused on recovery and personal growth.
- Mentored women to develop leadership and stability.
Laundry Attendant
Wildcat Laundry
06.2016 - 10.2017
- Sorted, washed, dried, pressed, and folded clothing and textiles.
- Tracked customer orders to ensure accuracy.
- Maintained inventory of laundry supplies.
- Demonstrated strong organization and problem-solving skills.
Education
High School Diploma Equivalency - undefined
Certified Peer Support Specialist -
RI International
Phoenix, AZSkills
- Assisted individuals in navigating housing options
- Provided case management support to clients
- Facilitated trauma-informed engagement with service recipients
- Conducted crisis intervention to address urgent needs
- Coordinated services to enhance client support
- Engaged in community outreach to connect with local resources
- Performed documentation and charting of client interactions
- Supported leadership initiatives and mentored team members
- Applied critical thinking skills to problem-solving scenarios
- Maintained organized records and client information
- Adapted to changing client needs and situations
- Delivered customer service with a focus on client satisfaction
- Utilized Microsoft Word for documentation tasks
Timeline
Housing Outreach Navigator
Copa Health
07.2025 - 06.2026
Case Manager
UMOM New Day Family Shelter
01.2023 - 02.2024
Case Manager
UMOM Halle Women’s Shelter
02.2022 - 01.2023
Assistant Director
Victory Outreach Women’s Recovery Home
11.2017 - 01.2022
Laundry Attendant
Wildcat Laundry
06.2016 - 10.2017
High School Diploma Equivalency - undefined
Certified Peer Support Specialist -
RI International