NATASHA MORALES
New York,United States
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Versatile and offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
14
14
years of professional experience
Work History
Medical Assistant
MedRite Urgent Care
Astoria, NY
12.2022 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Administrative Assistant
The Brooklyn Hospital Center
Brooklyn, NY
06.2012 - 12.2021
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Communicated with patients regarding payments on outstanding accounts.
- Completed billing and coding duties to handle submitted claims.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Developed and managed accurate and confidential patient records.
- Organized patient files and streamlined operations to improve efficiency.
- Supported office staff and operational requirements with administrative tasks.
- Called patients to confirm scheduled appointments day in advance.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Provided educational documents and pamphlets to patients.
- Converted paper charts into digital files and uploaded to EMR system.
- Prioritized incoming patients by degree of injury or illness.
- Advocated for patients through conversations with insurance representatives.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Reviewed physician letters and corrected grammar and spelling errors.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
Radiology Clerk
The Brooklyn Hosp
Brooklyn, NY
08.2015 - 02.2017
- Processed, labeled and organized diagnostic images to match with patient records.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Emergency Room Clerk
The Brooklyn Hospital Center
Brooklyn , NY
06.2014 - 08.2015
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized patient files and streamlined operations to improve efficiency.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Care Technician
The Brooklyn Hospital Center
Brooklyn , NY
06.2014 - 04.2015
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Collected and transported specimens to prepare for lab testing.
- Provided care for patients based on physical, psychological, educational and safety criteria.
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Assisted patients with activities of daily living under guidance of nursing staff.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
Medical Assistant
The Brooklyn Hospital
Brooklyn , NY
07.2009 - 06.2014
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Taught patients about medications, procedures and care plan instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Called and faxed pharmacies to submit prescriptions and refills.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Certificate - Medical Assistant
The New York School For Medical And Dental Assistants
Long Island City, NY05.2012
Phlebotomy Certificate - Phlebotomy
New York Career Institute
New York, NY02.2012
Skills
- Documentation and control
- Workflow planning
- Policy and procedure modification
- Scheduling
- Staff Management
- Dependable and Responsible
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- PPE Compliance
- Computer Skills
- Data Entry
- Credit and collections
- Clerical Support
- Good Telephone Etiquette
- Written Communication
Timeline
Medical Assistant
MedRite Urgent Care
12.2022 - Current
Radiology Clerk
The Brooklyn Hosp
08.2015 - 02.2017
Emergency Room Clerk
The Brooklyn Hospital Center
06.2014 - 08.2015
Patient Care Technician
The Brooklyn Hospital Center
06.2014 - 04.2015
Administrative Assistant
The Brooklyn Hospital Center
06.2012 - 12.2021
Medical Assistant
The Brooklyn Hospital
07.2009 - 06.2014
Certificate - Medical Assistant
The New York School For Medical And Dental Assistants
Phlebotomy Certificate - Phlebotomy
New York Career Institute
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