Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Natasha Morris

Portland,OR

Summary

Detail-oriented individual with exceptional communication and project management skills. With proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.

Overview

11
11
years of professional experience

Work History

Property Manager

Pinehurst Management
04.2024 - Current
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Managing $8M reconstruction project
  • Kept properties in compliance with local, state, and federal regulations.

Director of Property Management

EkoLiving
10.2021 - 10.2023
  • Lead largest department in organization with 14 people and four direct reports.
  • Collaborated with CEO, CFO, COO on agency policies, growth and development.
  • Developed and maintained budget for 70+ properties in collaboration with CFO.
  • Managed $20M annual operating budget.
  • Reduced legal expenses by over 50% by negotiating fees, introducing mediation and partnering with third party payees.
  • Reduced collection fees by hiring in house collection.
  • Supervised Property managers, Assistant property managers, Leasing Manager, Leasing agents, Marketing Director in agency portfolio.
  • Introduced changes in staffing models that reduced staff stress and increased service level to residents.
  • Oversaw selection, design and implementation of new property management software system that increased productivity and improved communication flow between staff, senior management and residents.
  • Coordinated timely turnovers between tenants by managing repair schedules and unit inspections efficiently.
  • Monitored, investigated and resolved ongoing concerns on properties.
  • Developed effective training programs for new hires to quickly acclimate them into their roles within the organization.
  • Managed vendor relationships, negotiating favorable contracts and monitoring service quality to ensure optimal results.
  • Increased overall asset performance by conducting regular financial reviews and recommending adjustments as necessary.
  • Visited properties to conduct audits, monitor operations and support site teams.
  • Enhanced resident retention rates through proactive engagement efforts such as hosting community events and offering responsive customer service.
  • Mentored property managers and presented status reports to senior leadership.
  • Improved tenant satisfaction by implementing efficient property management strategies and addressing concerns promptly.
  • Analyzed market trends to inform rental pricing strategy, optimizing revenue generation for each property within the portfolio.
  • Conducted performance reviews and selected, trained and terminated employees to develop effective teams.
  • Ensured safe living conditions for all tenants by adhering to strict safety guidelines and conducting routine inspections.
  • Streamlined leasing processes for faster tenant acquisition and reduced vacancy rates.
  • Trained property managers and other staff in legal requirements, operating procedures and best practices for Multifamily industry.
  • Oversaw budget development, ensuring cost-effective allocation of resources across all properties under management.
  • Directed staff effectively, promoting a collaborative work environment that improved performance and morale.
  • Fostered a positive company culture by promoting open communication, teamwork, and recognition of employee achievements.
  • Supervised collections, write-offs and rent changes for property portfolio.
  • Engaged in ongoing professional development activities to stay current on best practices within the property management industry.
  • Collaborated with cross-functional teams for successful project completion of major renovations or construction projects on managed properties.
  • Developed, implemented and adjusted operational policies and procedures.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Property Manager

Guardian Real Estate Services
02.2020 - 09.2020
  • Responsible for lease-up, rent collection, accounts payable, marketing strategies and resident services.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Property Manager

Pinnacle Property Management Services
09.2013 - 02.2020
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Communicated effectively with owners, residents, and on-site associates.

Education

High School Diploma -

Benson High School
Portland, OR
06-2007

Skills

  • Strong contributor on housing development teams
  • Adaptive leader and motivator during rapid expansion of portfolio and health crisis
  • Industry expert in affordable housing programs and funding streams
  • Well versed in tenant / landlord law
  • Responsive to internal and external customers
  • Innovative problem solving skills
  • Trained and experienced in de-escalate techniques
  • Collaboration and relationship-building within the organization and outside agencies
  • Financial budget development and administration
  • Staff development and strategic changes that enabled the organization to grow
  • Passion for working with marginalized persons
  • Skilled with Microsoft Office, Google tools and property management software One Site, Boston Post, Yardi, Tenant Tech and AppFolio
  • Database Management
  • Property Management Expertise
  • Eviction Procedures
  • Building operations

Accomplishments

  • Led portfolio growth for Single family homes, Affordable housing units and Residential units.
  • Played key role on development teams and lease-up of four new construction, tax credit, housing sites of 100+ units each.
  • Oversaw multiple residential family properties totaling over 900 individual units.
  • Supervised team of 13 staff members.
  • Built and retained dedicated teams by hiring, developing, motivating, and supporting them during staffing adjustments.
  • Reduced labor costs and improved productivity by converting custodial positions to contract labor.
  • Maintained compliance with federal, state and local regulations and statutes for tax credit and subsidy programs.
  • Created the first Standard Operating Procedures Manual for the Property Management team allowing the department to provide consistent communications to residents and staff.
  • Established strategic, mutually beneficial community partnerships and relationships with the VA, Going Home 2 and Do Good Multnomah.
  • Implemented new property management software system that included the agency's first electronic work order system.
  • Managed multiple construction projects in Scappoose, Inner SE Portland and NE Portland of Studio, 1 and 2 bedrooms.

Timeline

Property Manager

Pinehurst Management
04.2024 - Current

Director of Property Management

EkoLiving
10.2021 - 10.2023

Property Manager

Guardian Real Estate Services
02.2020 - 09.2020

Property Manager

Pinnacle Property Management Services
09.2013 - 02.2020

High School Diploma -

Benson High School

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Natasha Morris