Natasha Morse
Sales Associate
Springfield,VT
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Dunkin Doughnuts. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and team collaboration, consistently recognized for improving operational efficiency and maintaining high standards of service.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
9
9
years of professional experience
Work History
Crew Member
Dunkin Doughnuts
08.2022 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Cleaning Assistant
Goodrich Cleaning
10.2016 - 01.2019
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Treated stains and damaged areas to restore value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
- Visually inspected area for overlooked aspects.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
Master of International Business Management - All
Community College of Vermont
White River Junction, VT 05.2001 -
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Teamwork and collaboration
Attention to detail
Hospitality service expertise
Cash handling
Menu memorization
Beverage preparation
Drive-thru operations
Self-discipline
Clear communication
Cleaning
Problem-solving
Verbal and written communication
Food running
Order management
Performance improvement
Accomplishments
- Supervised team of 10 staff members.
- I was promoted and had few raises
-
Timeline
Crew Member
Dunkin Doughnuts
08.2022 - Current
Cleaning Assistant
Goodrich Cleaning
10.2016 - 01.2019
Master of International Business Management - All
Community College of Vermont
05.2001 -