Natasha Mostafa
Brooklyn,NY
Summary
Ambitious real estate broker with several years of experience. Broad background and knowledge of all facets of property management. Talented communicator across industry professionals, customers, tenants, employees and senior-level leadership. Effective negotiator with knowledge of contracting and lease management. Dedicated to profitable outcomes and efficient work. Adept at developing effective marketing strategies, fostering long-term relationships with clients, and driving business growth through innovative approaches.
Overview
18
18
years of professional experience
Work History
Real Estate Broker & Property Management
Limestone Realty Bklyn LLC
Brooklyn, NY
01.2011 - Current
- Presented purchase offers to sellers for consideration.
- Conducted client interviews to ascertain property preferences.
- Produced various legal documents including representation contracts, purchase agreements, and deeds
- Managed the coordination of property closing activities including document signing oversight.
- Served as a mediator in negotiations for buyers and sellers, representing either party.
- Boosted property sales by utilizing various techniques such as advertisements, open houses, and active participation in listing services.
- Conducted comparative analysis to establish competitive market price of a property by evaluating recent sales of similar properties.
- Arranged appointments to showcase properties for interested clients.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Managing residential properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plan.
FGP Medical Secretary
NYU Langone Medical Center
New York , NY
01.2014 - 05.2017
- Responsible for registering and scheduling patients in the appropriate IT system, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, preparation of billing information for the billing services, obtaining and documenting insurance pre-authorizations and pre-certifications, and facilitating physician and patient administrative needs. Type routine material, such as forms and letters. Schedule routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
- Provide guidance and/or train less senior staff in completing intake-related duties.
- Maintain and receive files for the office. Maintain files in an organized and up-to-date manner in order to facilitate their retrieval. Complete filing in accordance with departmental procedures. Sort and distribute documents and forms for area section. Distribute materials according to the content of communications and departmental procedures. Log in materials with respect to time and data, when applicable. Process incoming and outgoing documents. Secure appropriate signatures and forward documents/forms to the correct destination based on pertinent Medical Center procedures. Maintain copy for files. Fax documents in accordance with departmental procedures.
- Answer patient questions to ensure understanding and patient satisfaction, or refer them to more senior-level staff if needed. Maintain confidentiality on matters to which they are privileged.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Coordinated referrals between primary care physicians and specialists as required.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Receptionist
Podiatry Office
New York, NY
06.2010 - 01.2014
- Provided clinical office support to Physicians and performed patient care and administrative duties essential for delivering quality patient care.
- Fulfill patient care responsibilities as assigned, which may include checking schedules and organizing patient flow; accompanying patients to the exam/procedure room; assisting patients as needed with walking, transferring, dressing, collecting and processing specimens; taking x-rays; and giving ultrasound therapy.
- Assist physicians with various procedures, relay instructions to patients and/or families; answer calls and provide pertinent information.
- Fulfill clerical responsibilities as assigned, which may include sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, and referral information.
- Inventory, order, or restock medical supplies as applicable. Provide set-up of examination room and instruments in accordance with proper sterilization techniques established by the office and infection control policies. Perform appointment scheduling and registration for patients, as well as updating patient demographic and insurance information.
Customer Service & Sales
The Brass Center
New York, NY
07.2006 - 08.2009
- Worked in an administrative capacity to ensure seamless operations of Sales and Financial Departments.
- Facilitated communication between customers and sales staff.
- Ensured client satisfaction through outstanding service.
- Prepared quotations and orders.
- Verified accuracy of order placement
- Ensured timely processing of orders through follow-up and expediting techniques.
Education
Master of Arts - Real Estate Practice
Pratt Institute
Brooklyn, NY07-2022
Diploma - Residential Property Management
NYU School of Professional Studies
New York, NY09-2019
Bachelor of Arts - Psychology
Hunter College of The City University of New York
New York, NY01-2012
Skills
- Property Marketing & Advertising
- Property Showing
- Market monitoring
- Home sale guidance
- Property Management
- Real Estate Broker Licensed in NY and FL
- Commercial Real Estate
- Staff Management
- Lease drafting
- Property closing
- Online Advertising
- Residential Real Estate
- Negotiation
- Property Rental and Leasing
- Inspector and appraiser collaboration
- Customer Service
- Property Valuation
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
FGP Medical Secretary
NYU Langone Medical Center
01.2014 - 05.2017
Real Estate Broker & Property Management
Limestone Realty Bklyn LLC
01.2011 - Current
Receptionist
Podiatry Office
06.2010 - 01.2014
Customer Service & Sales
The Brass Center
07.2006 - 08.2009
Master of Arts - Real Estate Practice
Pratt Institute
Diploma - Residential Property Management
NYU School of Professional Studies
Bachelor of Arts - Psychology
Hunter College of The City University of New York
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