Natasha Murphy
Broadalbin
Summary
Organized and dedicated individual with proven track record of providing exceptional patient care in fast-paced environments. Offering keen attention to detail and strong decision-making skills to safely manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Patient Care Technician - CCHT
Fresenius Medical Care
04.2021 - Current
- Line, prime and prepare each machine closely following each patients Doctor's order.
- Manage emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Administer dialysis treatments under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
- Educate patients on proper medication usage, and dietary restrictions promoting adherence to treatment plans and improving health outcomes.
- Enhance patient satisfaction by providing compassionate and timely care to patients.
- Maintain accurate medical records by diligently entering patient data and updating information every thirty minutes.
- Ensure a safe and clean environment for patients, conducting regular station checks and maintaining cleanliness standards.
Customer Service
Stewart’s
06.2019 - 01.2020
- Greet incoming customers professional and provide friendly, knowledgeable assistance
- Reconcile cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Replenish condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
Secretary
Morris Ford
09.2017 - 03.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers’ needs
- Assisted in administrative duties for team, including making phone calls, copies, filing, and keeping sales books up to date
- Logged vehicle and customer information into Keytrax database
- Answered questions and addressed, resolved or escalated issues to management to satisfy customer needs
- Processed POS transactions, including checks, cash and credit purchases or refunds
Sales Associate
Olympia Sports
10.2015 - 07.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Replenished merchandise and organized sales floor for optimal appearance
- Used cash registers and POS systems to assist customers with purchases and returns
Secretary
H&L Insurance Agency Inc.
09.2014 - 09.2015
- Communicated with customers via phone and email to respond to inquiries
- Organized envelopes, postage, and mail correspondence
- Managed inventory, placed orders, and handled payment for office supplies
- Posted payments to accounts and maintained records
- Managed processing of all Medicare applications
- Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements
Education
Bachelor of Science - Criminal Justice, minor in Forensics
The College at Brockport
Brockport, NY12.2019
Associates Degree - Criminal Justice
Fulton-Montgomery Community College
Johnstown, NY12.2017
Skills
- Direct Patient Care
- Medical Documentation
- Written and Verbal Communication
- Customer Service
- Administrative Support
- Sales
- Conflict Resolution Skills
- Cash Handling Experience
- Inventory Management
- Database Management
- Multi-line Phone Systems
- Interpersonal Skills
- Highly Organized
- Client Service
- Correspondence Distribution
- Computer Skills
- Microsoft Office 365
- Word
- Excel
- Outlook
- PowerPoint
- OneNote
- Google Drive
- Docs
- Sheets
- Slides
Contact Information - Personal Information
Natasha A. Murphy, 695 Lakeview Road, Broadalbin, NY, 12025, (518) 944-3953, nattymurph@gmail.com
Timeline
Patient Care Technician - CCHT
Fresenius Medical Care
04.2021 - Current
Customer Service
Stewart’s
06.2019 - 01.2020
Secretary
Morris Ford
09.2017 - 03.2019
Sales Associate
Olympia Sports
10.2015 - 07.2017
Secretary
H&L Insurance Agency Inc.
09.2014 - 09.2015
Associates Degree - Criminal Justice
Fulton-Montgomery Community College
Bachelor of Science - Criminal Justice, minor in Forensics
The College at Brockport
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