Natasha Nagum
Waianae,HI
Summary
Knowledgeable and a dedicated customer service professional with extensive experience in supply and warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to any company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills with excellent time management and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Material Customer Service Associate
Kaiser Permanente
01.2018 - Current
- Enhanced nurses satisfaction by effectively addressing inquiries for supplies needed.
- Streamlined communication with staff to improved supply services and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information on requisitions.
- Collaborated with nursing staff to achieve and optimize workflow with delivery efficiency.
- Contact purchasing when running through any discrepancies in shipments of supplies.
- Managed high call volume with exceptional time management skills, minimizing wait times for supplies in high demand.
- Trained new supply associates in company policies and procedures, fostering a supportive work environment.
- Maintained and stock Emergency Room, Intensive Care Units, Gastrointestinal Department and Critical Decision Unit for 5 years daily, twice a day or as needed.
Hub Manager
Oreilly Auto Pats
11.2014 - 12.2017
- Streamlined hub operations by implementing an efficient process with timely deliveries.
- Dispatch warehouse deliveries and orders from stores on island and within the state of Hawai'i.
- Produce manifest reports on parts that is being shipped out and receiving.
- Developed strong relationships with other stores, ensuring timely deliveries and correct parts ordered.
- Oversaw daily store operations, managing and inputting the store schedules, and workflow prioritization for maximum productivity.
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
09.2010 - 09.2014
- Increased customer satisfaction by ensuring timely and accurate parts delivery to numerous locations.
- Expedited urgent orders by prioritizing deliveries based on customers needs.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Supported store operations when not engaged in deliveries by assisting in order fulfillment tasks such as making cashier sales, pulling, loading or delivering parts as required.
- Checked parts computer for stock items and initiated special orders from other stores and or venders.
Education
High School Diploma -
Waianae High School
Waianae, HI06.2009
Skills
Able to provide customer satisfactions in regards to requisitions or discrepancies to fulfill customers needs in a timely matter Resolves any problems and takes action when dealing with shipments of customers requests
Timeline
Material Customer Service Associate
Kaiser Permanente
01.2018 - Current
Hub Manager
Oreilly Auto Pats
11.2014 - 12.2017
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
09.2010 - 09.2014
High School Diploma -
Waianae High School
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