Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Nasim

Austin,TX

Summary

Dynamic leader with a proven track record at Ihop ACG, adept in staff training and development, and excelling in customer relationship management. Leveraged team leadership and complex problem-solving skills to enhance service delivery and resolve conflicts, significantly boosting customer satisfaction and team performance.

Overview

11
11
years of professional experience

Work History

Manager/Server

Ihop ACG
07.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Server

The Tipsy Pizza
10.2018 - 07.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/bartender

Macaroni Grill
11.2016 - 09.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Crew Lead

Sonic
01.2014 - 11.2017
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
  • Enhanced crew productivity through regular feedback, training, and performance evaluations.

Education

GED.com
Austin, TX

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)

Timeline

Manager/Server

Ihop ACG
07.2019 - Current

Server

The Tipsy Pizza
10.2018 - 07.2019

Server/bartender

Macaroni Grill
11.2016 - 09.2018

Crew Lead

Sonic
01.2014 - 11.2017

GED.com

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Natasha Nasim