Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natasha Navarro

Summary

Organized Office Manager and scheduler with noted experience in administrative management. Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Former assistant program coordinator. Expertise include program management, case management, and direct support professional. Authorized to work in the US for any employer.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Manager

Homewatch CareGivers Of Sugar Land
10.2023 - Current
  • Office, clerical activities, data entry as directed
  • Support activities for management and marketing as requested to maintain the operations of the business including caregiving duties
  • Be part of the on-call team rotation including periodic weekend support
  • Ability to identify and solve problems in a timely manner
  • Ability to respond promptly to client and family needs

Assistant Program Coordinator

Community Healthlink
09.2020 - 06.2023
  • Hire, train, schedule, and manage employees in daily tasks
  • Participates in on-call rotation during non-business hours, holidays and weekends
  • Ensure operational budget for the program is reconciled
  • Facilitate the transition for referrals, admissions, and discharges
  • Provide ongoing supervision to program staff
  • Coordinates trainings and regular staff meetings
  • Serve as liaison among other departments and with other agencies in order to facilitate a continuum of care


Case Manager

Community Healthlink
04.2020 - 09.2020
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with local agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.

Residential Counselor

Community Healthlink
10.2019 - 04.2020


  • Implement programming for residents on a consistent basis
  • Facilitation of groups, completion of daily paperwork including daily logs, group logs, session notes
  • Monitor residents' medication, refills, document medications and changes, provide safe storage and assist while attending appointments
  • Provide transportation for clients
  • Crisis intervention

Education

Undergraduate Human Services -

Quinsigamond Community College
Worcester, MA
05.2024

Diploma -

North High School
Worcester
2012

Skills

  • Program management (3 years)
  • Trauma informed de-escalation (4 years)
  • Treatment care plans (4 years)
  • Leadership (3 years)
  • Time management (5 years)
  • Motivational interviewing (5 years)
  • Advocacy (4 years)
  • Crisis management (4 years)
  • Conflict resolution (4 years)

Certification

Human Services Certificate

Timeline

Office Manager

Homewatch CareGivers Of Sugar Land
10.2023 - Current

Assistant Program Coordinator

Community Healthlink
09.2020 - 06.2023

Case Manager

Community Healthlink
04.2020 - 09.2020

Residential Counselor

Community Healthlink
10.2019 - 04.2020

Undergraduate Human Services -

Quinsigamond Community College

Diploma -

North High School

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Natasha Navarro