Natasha Navarro
Humble
Summary
Dynamic professional with extensive experience in program management and crisis intervention. Demonstrated success in developing comprehensive care plans and enhancing staff leadership skills. Skilled in conflict resolution and advocacy, ensuring effective client support and improved operational efficiency. Dedicated to empowering individuals through customized assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supplemental Youth Caregiver
Divine Youth Guidance
Porter
07.2024 - Current
- Contracted with child welfare systems to deliver temporary care and resources for children requiring placement.
- Supported youth with emotional and behavioral disorders in a residential treatment setting, promoting personal growth and community involvement.
- Empowered young individuals through structured programs and activities, fostering personal growth and leadership skills.
Office Manager/Scheduler
Homewatch CareGivers Of Sugar Land
Sugar Land
10.2023 - 06.2024
- Office, clerical activities, and data entry as directed.
- Support activities for management and marketing, as requested, to maintain the operations of the business, including caregiving duties.
- Be part of the on-call team rotation, including periodic weekend support.
- Ability to identify and solve problems in a timely manner.
- Quickly addressed client and family requests to foster positive relationships.
Assistant Program Coordinator
Community Healthlink
Worcester
09.2020 - 06.2023
- Hired, trained, and scheduled employees to enhance daily operations.
- Participated in on-call rotation during non-business hours, holidays, and weekends.
- Ensured reconciliation of operational budget for the program.
- Facilitated transitions for referrals, admissions, and discharges.
- Provided ongoing supervision to program staff to maintain high standards.
- Coordinated trainings and regular meetings to improve team performance.
- Served as liaison among departments and external agencies to ensure continuity of care.
Case Manager
Community Healthlink
Worcester
04.2020 - 09.2020
- Developed and implemented comprehensive case management plans to meet client needs and objectives.
- Coordinated services with local agencies, community organizations, and healthcare professionals to enhance client benefits.
- Assisted clients in accessing housing, legal services, and public benefits for resource navigation.
- Monitored client progress and documented services to enable timely crisis interventions.
- Employed trauma-informed approaches to foster healing and empowerment for clients.
Residential Counselor
Community Healthlink
Worcester
10.2019 - 04.2020
- Implemented consistent programming for residents to enhance engagement and support.
- Facilitated group sessions, completing necessary daily logs and session notes.
- Monitored medications for residents, documenting refills and changes while ensuring safe storage.
- Provided transportation services to clients for appointments and community access.
- Executed crisis intervention strategies to address urgent resident needs.
Education
Associate of Science - Human Services
Quinsigamond Community College
Worcester, MA05.2024
Skills
- Program management
- Crisis intervention
- Care planning
- Leadership skills
- Time management
- Motivational interviewing
- Advocacy strategies
- Conflict resolution
Certification
BLS 2025
References
References available upon request.
Timeline
Supplemental Youth Caregiver
Divine Youth Guidance
07.2024 - Current
Office Manager/Scheduler
Homewatch CareGivers Of Sugar Land
10.2023 - 06.2024
Assistant Program Coordinator
Community Healthlink
09.2020 - 06.2023
Case Manager
Community Healthlink
04.2020 - 09.2020
Residential Counselor
Community Healthlink
10.2019 - 04.2020
Associate of Science - Human Services
Quinsigamond Community College
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