Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natasha Newson

Lithonia,GA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Manager

Aaron's
04.2022 - Current
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.

Administrative Assistant

Gray Court Town Hall
04.2021 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Quality Inspector

Alupress
08.2020 - 11.2020
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Identified and helped resolve non-conforming product issues.

Customer Service Representative

Eaton
10.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Administrative Assistant

GAT Airline Ground Support
09.2018 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Customer Service Representative

DSV Logistics
09.2015 - 07.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Facilitated Return orders and completed accurate to meet aggressive deadlines.
  • Entered Return orders into computer database system.

Education

Associate of Applied Science - Business Administration

Piedmont Technical College
Greenwood, SC
06.2011

Associate of Applied Science - Human Services

Piedmont Technical College,
Greenwood, SC
06.1991

Skills

  • Recruiting
  • Microsoft
  • Sales
  • Customer Service
  • OSHA compliance
  • Data Entry
  • Multi-line Telephone Systems
  • Scheduling
  • Inventory
  • Travel Planning
  • Accounts

Certification

  • OSHA 10-March 2023
  • OSHA 30-March 2023
  • DOT Certified

Timeline

Sales Manager

Aaron's
04.2022 - Current

Administrative Assistant

Gray Court Town Hall
04.2021 - 09.2021

Quality Inspector

Alupress
08.2020 - 11.2020

Customer Service Representative

Eaton
10.2019 - 03.2020

Administrative Assistant

GAT Airline Ground Support
09.2018 - 10.2019

Customer Service Representative

DSV Logistics
09.2015 - 07.2018

Associate of Applied Science - Business Administration

Piedmont Technical College

Associate of Applied Science - Human Services

Piedmont Technical College,
  • OSHA 10-March 2023
  • OSHA 30-March 2023
  • DOT Certified
Natasha Newson