Natasha Nicole
Austin,TX
Summary
Leveraged cross-departmental liaison skills and extensive administrative support experience to enhance account management effectiveness.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Concentrix @ General Motors
07.2013 - 05.2018
- Streamlined call management processes in a high-volume setting, directing up to 100 calls per hour to relevant departments or personnel.
- Streamlined mail dissemination processes to guarantee prompt and precise delivery to designated recipients.
- Orchestrated cross-departmental interactions and partnerships among finance, IT, and marketing teams, driving improvements in operational efficiency.
Account Manager
Harris Connect
01.2006 - 12.2013
- Formulated and executed strategic initiatives aimed at improving client retention through innovative, budget-conscious approaches.
- Oversaw client portfolio of 50 accounts to enhance relationship management and maintain high satisfaction levels.
- Developed strategic account plans to align services with client objectives.
- Managed client relationships to ensure satisfaction and retention.
Education
Certificate - Administrative Assistant
Austin Community College
Austin, TXSkills
- Achieved a typing speed of 50 words per minute to enhance productivity and efficiency
- Utilized professional phone etiquette to foster positive communication and build rapport with clients
- Applied critical thinking to assess situations and make informed decisions that enhance project outcomes
- Developed and implemented detailed planning frameworks to streamline operations and ensure timely execution
- Provided comprehensive administrative support to enhance team efficiency and workflow
Timeline
Customer Support Specialist
Concentrix @ General Motors
07.2013 - 05.2018
Account Manager
Harris Connect
01.2006 - 12.2013
Certificate - Administrative Assistant
Austin Community College