Natasha Nunnery
Country Club Hills,IL
Summary
Experienced Online Moderator with background in managing and overseeing online communities. Strengths include maintaining respectful dialogue, implementing community guidelines, and fostering a safe, inclusive digital environment. Skilled in identifying trends in user behavior to proactively address potential issues. Past work has resulted in tighter moderation procedures, more engaged users, and enhanced company reputation online.
Overview
15
15
years of professional experience
Work History
Online Moderator
Peak pro staffing
Olathe , KS
2020.06 - Current
- Reviewed customer feedback to identify any potential issues with online content.
- Monitored online forums for inappropriate language, trolling, and other violations of community guidelines.
- Ensured compliance with applicable laws and regulations related to online moderation.
- Created reports on trends regarding customer satisfaction and escalated issues as necessary.
- Assisted customers with technical issues related to accessing the website or using its features.
- Developed strategies to moderate user-generated content in accordance with company policies and procedures.
Customer Service Agent
Metaverse Mod Squad
2013.12 - Current
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Created reports detailing customer interactions for management review.
- Provide technical support assistance to all of our clients.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
Call Center Agent
TeleTech @ Home
2013.01 - 2014.01
- Provide quality customer service by booking, confirming, and modifying hotel reservations.
- Analytical assessment based on customers' needs and problem resolution.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Managed customer accounts, including updating account information as needed.
Store Manager
Family Dollar
McComb , MS
2009.10 - 2011.05
- Increased customer loyalty through efficiently running the store and meeting the needs of the customers.
- Handled scheduling for staff, administered training and retraining for staff, conducted inventory assessment and loss prevention, and achieved and surpassed expected sales goals for store by 20% each quarter.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
Education
High school diploma -
Amite County High
Liberty, MS, US01.2005
Business Administration, Keyboarding, Business Mathematics, Report Writing -
University Of Southern MS
Hattiesburg, MS, USSkills
- Detail Oriented
- Scheduling
- Data Collection
- Data Entry
- Call Management
- High-energy attitude
- Multi-Task Management
- Spreadsheets
- Conflict Resolution
- Professional telephone demeanor
- Microsoft PowerPoint
- Administrative Support
- Complaint Handling
- Customer Relationship Management (CRM)
- Project management abilities
- Call Center Operations
Coreaccomplishments
Ensured smooth operations by supporting executive team., Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork., Responsible for training all new employees to ensure continued quality of customer service., Collaborated with other management to ensure smooth workflow and efficient organization operations., Accountable for all operations of busy office, including increasing profits for the business.
Career Overview
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Timeline
Online Moderator
Peak pro staffing
2020.06 - Current
Customer Service Agent
Metaverse Mod Squad
2013.12 - Current
Call Center Agent
TeleTech @ Home
2013.01 - 2014.01
Store Manager
Family Dollar
2009.10 - 2011.05
High school diploma -
Amite County High
Business Administration, Keyboarding, Business Mathematics, Report Writing -
University Of Southern MS
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