Natasha Odom
Houston
Summary
Adept at front desk operations and renowned for exceptional problem-solving skills, I significantly enhanced guest experience and operational efficiency at Comfort Suites Hotel. My ability to multitask and strong work ethic, combined with expertise in generating night audit reports, fostered a collaborative team environment and streamlined processes, driving substantial improvements in service delivery and financial accuracy.
Developed comprehensive skills in customer-focused environment, ensuring accurate financial record management and exceptional guest service. Demonstrated ability to handle complex tasks efficiently and maintain high level of accuracy under pressure. Seeking to transition these skills into new field, bringing strong foundation in organization and customer relations.
Overview
4
4
years of professional experience
Work History
Night Auditor
Comfort Suites Hotel
09.2024 - 11.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Sales Associate
Mint Boutique
12.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Lead Server
Johnnys New York Style Pizza
12.2020 - 11.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
High School Diploma -
Dr.Kirk Lewis Career And Technical High School
Houston, TX05-2019
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Teamwork and collaboration
- Time management
Timeline
Night Auditor
Comfort Suites Hotel
09.2024 - 11.2024
Sales Associate
Mint Boutique
12.2023 - 01.2024
Lead Server
Johnnys New York Style Pizza
12.2020 - 11.2022
High School Diploma -
Dr.Kirk Lewis Career And Technical High School
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