Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Overton

Windsor,CT

Summary

To achieve a position in a responsive and flourishing work environment that will utilize my knowledge and skills to provide future growth within your cooperation.

Overview

19
19
years of professional experience

Work History

Travel Advisor

Heritage Africana
02.2022 - Current
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Managed approximately 15 incoming call, emails and faxes per day from customers.

Trust Administrator

Plan of Connecticut
10.2017 - 02.2020
  • Confirm that request for trust disbursements fall within guidelines established by grantors and do not interfere with entitlement program eligibility
  • Ensures trusts are not expended so rapidly as to result in premature depletion
  • Responds to beneficiary requests in a timely manner, properly documenting all communication and providing Trust Committee members with documentation that allows them to make informed decisions
  • Analyze trust life based on current spending
  • Participate in trust committee and trust Review meetings as needed
  • Ensure closing and final accounting fees are maintained in client accounts
  • Participate in training to stay current on changes in trust management, legislation case law and Social Security and disability regulations

Youth Counselor

The Village For Families And Children
01.2007 - 05.2017
  • Client interaction daily to discuss client needs and program goals
  • Maintain accurate and complete student records as required by state laws, district policies, and administration regulations
  • Confer with parents or guardians, teachers, administrators and other professional to discuss children’s progress, resolve behavioral, academic and other problems and, and to determine priorities for students and their resources needed
  • Provide special services such as alcohol and drug prevention programs and classes that teach students to handle conflicts without resorting to violence
  • Conduct follow up interviews with counsels to determine if their needs have been met
  • Attend meetings, educational conferences, and training workshops and on committees.

Assistant Head Teller

Citi Bank N. A
06.2005 - 08.2006
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined teller operations for increased accuracy and productivity by implementing new procedures.
  • Reduced cash discrepancies with diligent cash drawer management and thorough end-of-day reconciliation.
  • Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
  • Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
  • Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.

Education

No Degree - Psychology

Manchester Community College
Manchester, CT

Certificate Program - Medical Assistant

Brandford Hall Career Institute
Windsor,CT
10.2005

High school diploma -

Branford Hall careet institute, Bloomfield high school
Bloomfield, Ct
2005

Skills

  • Adaptability
  • Communication
  • Time Management
  • Conflict Resolution
  • Leadership

Timeline

Travel Advisor

Heritage Africana
02.2022 - Current

Trust Administrator

Plan of Connecticut
10.2017 - 02.2020

Youth Counselor

The Village For Families And Children
01.2007 - 05.2017

Assistant Head Teller

Citi Bank N. A
06.2005 - 08.2006

No Degree - Psychology

Manchester Community College

Certificate Program - Medical Assistant

Brandford Hall Career Institute

High school diploma -

Branford Hall careet institute, Bloomfield high school

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Natasha Overton