Natasha Pace
Augusta,GA
Summary
Driven and creative with a strong belief in investing in people. Organized simultaneous office functions and direct administrative personnel to meet needs of professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
10
10
years of professional experience
Work History
Front Office Coordinator
Westmoreland Family Dentistry
03.2023 - Current
- Created and updated records and files to maintain document compliance.
- Kept high average of performance evaluations.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Implemented new protocols for appointment confirmations resulting in decreased no-show rates.
Administrator
Busby's Heating and Air
04.2021 - 01.2022
- Increased department revenue by 80% under my management
- Implemented new office routines based on customer retention
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
Group Sales Manager
Cabela's
01.2018 - 04.2021
- Elevated the firearms department's compliance score from at risk to satisfactory during first audit under my guidance
- Consistently increased sales each quarter
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Enhanced customer relations and purchase conversions
- Managed departments that gross eight million dollars annually.
Apparel Sales Coach
Cabela's
10.2016 - 01.2018
- Resolved the complaints of customers regarding service and sales to ensure their satisfaction
- Motivated team members to reach desired sales, customer service and performance standards goals
- Merchandised products to increase selling potential.
Systems Trainer
Cabela's
09.2015 - 10.2016
- Reduced turnover by 15% against the previous year
- Responsible for the inventory and ordering of operational goods
- Trained new and current employees of systems, devises, product knowledge and selling techniques
- Created and executed a new hire training program.
Apparel Supervisor
Cabela's
01.2014 - 09.2015
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Education
Bachelor of Biology in Biology -
Augusta University
Augusta, GA12.2011
Skills
- Microsoft and excel proficient
- Presentation Skills
- Training & Development
- CRM Software (9 years)
- Sales Analysis (5 years)
- Office Management
- Conflict Management
- Talent Acquisition
- Problem-solving abilities
- Phone and Email Etiquette
- Adaptability and Flexibility
- Professionalism
Assessments
- Customer Focus & Orientation, Expert, 10/01/20
- Customer Service Manager, Highly Proficient, 10/01/20
- Sales Skills, Highly Proficient, 10/01/20
- Teamwork: Interpersonal Skills, Highly Proficient, 10/01/20
- Management & Leadership Skills: Impact & Influence, Highly Proficient, 11/01/20
- HR: Compensation & Benefits, Proficient, 11/01/20
- Attention to Detail, Highly Proficient, 11/01/20
- Sales Skills, Highly Proficient, 11/01/20
- Active Listening, Highly Proficient, 11/01/20
- Verbal communication, Highly Proficient, 12/01/20
Timeline
Front Office Coordinator
Westmoreland Family Dentistry
03.2023 - Current
Administrator
Busby's Heating and Air
04.2021 - 01.2022
Group Sales Manager
Cabela's
01.2018 - 04.2021
Apparel Sales Coach
Cabela's
10.2016 - 01.2018
Systems Trainer
Cabela's
09.2015 - 10.2016
Apparel Supervisor
Cabela's
01.2014 - 09.2015
Bachelor of Biology in Biology -
Augusta University
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