Natasha Paquette
Toronto,ON
Summary
Qualified Building Operator who brings a background in maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Building Operator
GWLRA
06.2022 - Current
- Provides building operation services at a combination retail, residential and office complex (450k sq. ft.) as part of a 6 person team
- Monitors process variables in an accurate and consistent manner using MTI BAS. The acquired data is used to respond to facility deficiencies accordingly in order to prevent degradation of HVAC, mechanical, plumbing and electrical systems
- Performs the analysis and implementation of preventative maintenance program per the manufacturer's recommendations using MRI Angus' CMMS
- Optimizes HVAC performance by conducting regular system checks, adjusting settings, and repairing or replacing faulty components.
- Improves tenant satisfaction with prompt resolution of building issues
- Maximizes operational efficiency by adhering to the completion of routine maintenance tasks and repairs.
- Maintains accurate records of all building operations activities, including equipment maintenance logs, inspection reports, and incident documentation.
Technical Operations Coordinator
ACML
11.2020 - 01.2022
- Provided technical operations support for multiple commercial high rise facilities in Toronto's financial district up to 6 million sq. ft.
- Represented the company on both the union and client Joint Health and Safety committees
- Provided coverage for supervisors as needed
- Functioned as primary operations and relationship support to Operations Managers
- Initiated PO requests and processed receipts as work was completed
- Hosted daily toolbox meetings with union staff to align maintenance activities
- Audited work orders to ensure high quality service standards were being met
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Monitored performance metrics in CMMS (Maximo) consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
Roaming Building Operator
ACML
08.2020 - 11.2020
- Provided building operation support as required at multiple commercial facilities up to 500k sq. ft. and a medical sciences facility in the Discovery District (3.5 million sq. ft.)
- Contributed to smooth facility operations with thorough documentation of maintenance activities, inventory management, and resource allocation.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of industry trends and best practices for building operations.
Building Operator
Onni Group
11.2018 - 01.2020
- Managed day-to-day facility operations as a solo operator for two downtown commercial facilities; 100k sq. ft.
- Coordinated contractors to maintain facility standards of operation
- Ensured optimal performance of electrical systems by conducting regular inspections, troubleshooting issues, and performing necessary repairs or upgrades.
- Maintained facility grounds, equipment and safety compliance.
- Established and maintained relationships with external vendors
- Oversaw building automation system and monitored HVAC and other various building systems, maintaining functionality of equipment while minimizing downtime
- Monitored and tracked process variables, using the BAS to predict equipment failure and to troubleshoot system deficiencies
- Performed preliminary troubleshooting of defective equipment to avoid the extra expenses of contractor investigation
- Interacted with clients as required in order to ensure their satisfaction with services provided
- Facilitated tender process by reaching out to contractors and providing the data required for their quotes.
- Organized and compared bids in order to select the highest quality vendor while meeting budget requirements
Building Operator
Various
01.2015 - 09.2018
- Additional Building Operator experience, including residential, retail and commercial facilities
- Improved tenant satisfaction with prompt resolution of building issues and effective communication regarding maintenance schedules.
- Maximized operational efficiency by coordinating the scheduling and completion of routine maintenance tasks and repairs.
- Prevented potential equipment failures by routinely inspecting mechanical systems for wear or damage and making timely corrections as needed.
- Collaborated with various teams to address tenant complaints in a timely manner while maintaining professionalism.
Education
Credential - Professional Facility Management
The Professional Facility Management Institute
USA12.2023
Certificate - Building Environmental Systems Operator I
Seneca Polytechnic
Toronto, ON05.2021
Certification Credits - Fourth Class Power Engineering
Northern Alberta Institute of Technology
Edmonton, AB06.2017
Diploma - Power Engineering Technology
Durham College
Whitby, ON04.2012
Skills
- Preventive Maintenance Planning
- Work Order Management
- Team Collaboration
- Equipment Troubleshooting
- Building Automation Systems
- Mechanical Aptitude
Certification
- ProFM Credential, The ProFM Institute - 2023
- Systems Maintenance Technician designation, BOMA - 2022
- Fourth Class Power Engineer's Certificate of Competency, Alberta Boiler Safety Association - 2017
Languages
French
Native or Bilingual
Timeline
Building Operator
GWLRA
06.2022 - Current
Technical Operations Coordinator
ACML
11.2020 - 01.2022
Roaming Building Operator
ACML
08.2020 - 11.2020
Building Operator
Onni Group
11.2018 - 01.2020
Building Operator
Various
01.2015 - 09.2018
Credential - Professional Facility Management
The Professional Facility Management Institute
Certificate - Building Environmental Systems Operator I
Seneca Polytechnic
Certification Credits - Fourth Class Power Engineering
Northern Alberta Institute of Technology
Diploma - Power Engineering Technology
Durham College
- ProFM Credential, The ProFM Institute - 2023
- Systems Maintenance Technician designation, BOMA - 2022
- Fourth Class Power Engineer's Certificate of Competency, Alberta Boiler Safety Association - 2017
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