Natasha Paradis
Rochester,NH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Expertise in providing exemplary service regarding benefits support in state and federal regulations and maintaining employee confidentiality demonstrating superior understanding of employee benefits laws and human resource software systems.
Overview
10
10
years of professional experience
Work History
Benefits Specialist
University System Of New Hampshire
04.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
Short Term Disability Manager
Lincoln Financial
09.2023 - 02.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Integrated Absence Specialist
Lincoln Financial
08.2021 - 09.2023
- Acting as a leader and mentoring new hires to ensure consistency in processes
- Maintaining a case load to remain within compliance for an example to my peers
- Handling escalated calls to ensure customer retention and satisfaction
- Attending Customer Calls and engaging with peers to further develop managerial skills
- Assisting with reports and engaging in group projects to create a more efficient environment for team.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Bartender/Waitress
Porters Pub
09.2020 - 09.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Integrated Absence Specialist
Lincoln Financial
11.2019 - 08.2021
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Senior Leave Specialist
Lincoln Financial
11.2016 - 01.2019
- Creating Customer relationships to better assist employees
- Handling escalated callers to find a resolution
- Manager back up in absence/ managing customer calls as needed
- Reduced administrative burden on HR staff by automating routine tasks related to leave tracking and reporting.
- Leveraged data analysis skills to monitor patterns in leave usage and inform strategic decision-making efforts within the organization.
- Effectively managed a high volume of inbound and outbound customer calls while maintaining professionalism.
FMLA Leave Specialist
Lincoln Financial
11.2014 - 10.2016
- Developed comprehensive leave policies that balanced organizational needs with legal compliance and employee wellbeing.
- Conducted regular audits of leave records to identify trends, assess policy effectiveness, and recommend improvements where necessary.
- Effectively managed a high volume of inbound and outbound customer calls while maintaining professionalism
- Addressing and resolving customer complaints empathetically and professionally
- Assisted with additional activities outside of daily workload to further knowledge.
- Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.
Education
Associates in Science - Business Administration
GBCC
Portsmouth, NH01.2022
Skills
- Verbal and written communication
- Healthcare Benefits
- FMLA comprehension
- Attention to Detail
- Time Management
- Team Leadership
- Complex Problem-Solving
- Critical Thinking
- Active Listening
- Money handling abilities
- Microsoft Excel
- Computer Proficiency
Timeline
Benefits Specialist
University System Of New Hampshire
04.2024 - Current
Short Term Disability Manager
Lincoln Financial
09.2023 - 02.2024
Lead Integrated Absence Specialist
Lincoln Financial
08.2021 - 09.2023
Bartender/Waitress
Porters Pub
09.2020 - 09.2021
Integrated Absence Specialist
Lincoln Financial
11.2019 - 08.2021
Senior Leave Specialist
Lincoln Financial
11.2016 - 01.2019
FMLA Leave Specialist
Lincoln Financial
11.2014 - 10.2016
Associates in Science - Business Administration
GBCC
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