Natasha Park
Denton,TX
Summary
Results-driven professional with a strong attention to detail and excellent organizational skills. Committed to maintaining data accuracy and confidentiality, and seeking a position where my skills can contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Loss Mitigation Specialist
Selene Finance LP
05.2022 - Current
- Communicate with customers to navigate options to maintain homeownership
- Analyze incoming documents used in the underwriting process such as financial statements, tax returns, and applications
- Discussed property liquidation options with customers.
- Research and collect data needed to maintain homeowners' accounts with necessary documents and make sure accurate account information is communicated to the customers
- Use software applications such as Word, Excel, SARA, MSP, and Black Knight on a daily basis to complete work tasks.
Collections Specialist
Selene Finance LP
09.2021 - 05.2022
- Call out to homeowners to discuss overdue payments and encourage to make payments
- Process payments and refunds
- Use communication and problem solving skills with borrowers to discuss delinquency and offer loss mitigation
- Ability to address consumer questions on billing, escrow, and account management with complete and accurate answers
- Utilize softwares such as SARA, Sagent, and REPAY for everyday tasks.
Outbound Problem Solver
Amazon
09.2019 - 04.2021
- Identify and resolve issues with inventory or outgoing packages - printing new shipping labels and ASIN barcodes, research warehouse inventory for missing items, damage out products
- Able to work in high stress environment and meet time sensitive deadlines
- Use Excel to track problem solve issues and provide report to management
- Evaluate damaged or defective items for repair or disposal
- Researched and extracted data to complete tasks.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
General Studies -
Thomas B. Doherty High School
01.2018
Skills
- Ability to research and collect data
- Excellent Communication
- Attention To Detail
- Organizational Skills
- Computer and Software Proficiency
- Flexible and Adaptable
- Problem Solving
- Negotiation expertise
Timeline
Loss Mitigation Specialist
Selene Finance LP
05.2022 - Current
Collections Specialist
Selene Finance LP
09.2021 - 05.2022
Outbound Problem Solver
Amazon
09.2019 - 04.2021
General Studies -
Thomas B. Doherty High School
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