Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Parker

Kernersville,NC

Summary

Knowledgeable and dedicated customer service professional with over 20 years of customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Customer Service Rep with over 20 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

15
15
years of professional experience

Work History

Provider Services Representative

UnitedHealthcare
08.2022 - Current
  • Delivered exceptional customer service to every provider by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved provider inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Customer Service Senior Rep

United Healthcare
11.2020 - 08.2022
  • Took inbound calls from providers & members who have questions regarding dental benefits & claims
  • Answer questions regarding Medicare & Medicaid plans
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Provide help in new hire chat, answering questions for training classes for dental benefits, claims and Skygen
  • Assist trainers with new hire classes conducting coaching, audits & lead instruction in class.

Customer Service Rep

Debbie's Staffing/Hanes Brand Inc
08.2019 - 12.2019
  • Took inbound calls helping customers process orders from the website
  • Responded to the customers inquires by way of chat or email regarding orders & products
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Member Contact Center Specialist

Truliant Federal Credit Union
04.2018 - 12.2018
  • Assisted members by answering questions, responding to inquiries and handling telephone requests
  • Assisted and resolve any account inquiries or account issues members may have.

Customer Equipment Service Rep

Pepsi Beverage Company
09.2011 - 04.2013
  • Took inbound calls from customer for service request on their equipment
  • Resolved issues efficiently and enhanced customer satisfaction ratings
  • Dispatched technicians to customer locations to service equipment.

Customer Service Rep

KGB USA
01.2009 - 07.2011
  • Answered inbound calls, searching for customer request
  • Transferred calls to appropriately as needed depending on customers need
  • Mentored agents assisting with their performance improvement plan.

Collections Specialist

Allied Interstate
02.2007 - 05.2007
  • Counseled debtors on payment options and arranged installment agreements
  • Processed payments and applied to customer balances
  • Handled outbound and inbound calls daily with goal of collecting owed debt.

Telemarketing/Customer Service Rep

RJ Reynolds, Bellomy Research
04.1999 - 02.2007
  • Handled both inbound & outbound calls
  • Added customers to a mail list for coupon specials
  • Processed customers with new accounts
  • Provided customers with tech support for our website.

Education

Medical Administrative

Forsyth Technical Community College

No Degree - Medical Administration

Bryant And Stratton College - Newport News
Newport News, VA
02.2024

High School Diploma - Business Administration

Robert B Glenn High School
06.1996

Skills

  • Calm and Professional Under Pressure
  • Customer Care
  • Problem Resolution
  • Call Control
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Microsoft Office Suite
  • Customer Interaction
  • Investigate Claims
  • Trained in Salesforce
  • Complex Product Knowledge
  • Verifying Credentials
  • Provider Relations
  • Website Navigation
  • Microsoft Office

Timeline

Provider Services Representative

UnitedHealthcare
08.2022 - Current

Customer Service Senior Rep

United Healthcare
11.2020 - 08.2022

Customer Service Rep

Debbie's Staffing/Hanes Brand Inc
08.2019 - 12.2019

Member Contact Center Specialist

Truliant Federal Credit Union
04.2018 - 12.2018

Customer Equipment Service Rep

Pepsi Beverage Company
09.2011 - 04.2013

Customer Service Rep

KGB USA
01.2009 - 07.2011

Collections Specialist

Allied Interstate
02.2007 - 05.2007

Telemarketing/Customer Service Rep

RJ Reynolds, Bellomy Research
04.1999 - 02.2007

Medical Administrative

Forsyth Technical Community College

No Degree - Medical Administration

Bryant And Stratton College - Newport News

High School Diploma - Business Administration

Robert B Glenn High School
Natasha Parker