Natasha Parker
Ewa Beach,Hi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
System Application Analyst
Federal Reserve of Kansas City
06.2022 - Current
- Delivering comprehensive technical assistance across a spectrum of business solutions, my role specializes in resolving application-related user concerns and system hardware issues. Utilizing meticulous root cause analysis methodologies, I ensure prompt and effective resolution, bolstering operational efficiency and user satisfaction.
- Autonomously executing daily tasks, this role possesses the capability to actively engage in projects of varying complexity levels, ranging from moderate to high, often with minimal management or lead supervision. Additionally, my role involves offering recommendations of moderate-to-limited complexity, reflecting both expertise and independent decision-making ability.
- Created service now knowledge base articles and published guidelines for proper use of systems.
- Supported daily operations and system maintenance procedures.
Cybersecurity Analyst
IQVIA, Quintiles
04.2016 - 04.2022
- Monitored computer virus reports to determine when to update virus protection systems.
- Monitored use of data files and regulated access to protect secure information.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Worked with other teams to enforce security of applications and systems.
- Researched and developed new computer forensic tools.
Clinical Development Productivity and Quality Specialist
IQVIA, Quintiles
07.2013 - 04.2016
- Provided application support for Infosario Analytics for 1000 internal customers.
- Performed installation and performance testing. Ensured compliance to policies and procedures regarding vulnerabilities.
- Scan, tests and evaluate Infosario for Business Analyst team.
- Coordinated updates with all technology partners.
Integrated Processes and Technology Specialist
Quintiles
09.2007 - 07.2013
- Provided technical support to internal and external clients for Vendor applications.
- Logged updates on support tickets to communicate status to users and managers.
- Level II and Level III support for associated businesses
- Investigate and resolve downstream business impacts
- Design, deliver and improve current software applications in-house
- Liaison to Office of Shared Services.
- Improved customer satisfaction by providing timely and effective technology support.
Service Desk Technician II
Quintiles
11.2005 - 09.2007
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
- Assisted Senior Desktop Engineer with SMS duties, which includes remove duplicate PC names, evaluate all scripted applications, and document all procedures.
Education
Bachelor of Computer Information Systems -
Bellevue University
Bellevue, NE06.2017
Skills
- Data Analytics
- Computer Forensics
- Response and Mitigation
- Application Installation
- Complex Problem-Solving
- Information Security
- Windows 95/98/2000/XP/XP /11
- Client Relations
- Cybersecurity Vulnerability Tools
- System Analysis
- Business Process Improvement
- Customer Support
Timeline
System Application Analyst
Federal Reserve of Kansas City
06.2022 - Current
Cybersecurity Analyst
IQVIA, Quintiles
04.2016 - 04.2022
Clinical Development Productivity and Quality Specialist
IQVIA, Quintiles
07.2013 - 04.2016
Integrated Processes and Technology Specialist
Quintiles
09.2007 - 07.2013
Service Desk Technician II
Quintiles
11.2005 - 09.2007
Bachelor of Computer Information Systems -
Bellevue University