Natasha Parrilla
Smyrna,DE
Overview
25
25
years of professional experience
1
1
Certification
Work History
Mobile Associate
Forrest Solutions Group
01.2025 - Current
- Set up temporary office spaces at client locations, managing supplies, ensuring cleanliness and organization.
- Provide basic troubleshooting for office technology like printers, computers, and network connectivity.
- Ensure a diverse team of professionals are working in an inclusive work environment that encourages collaborations and innovations.
- Office support member traveling through the city to different client locations to manage their temporary office and administrative needs.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction
- Answering all inbound telephone calls using Teams. Scheduling conference rooms for clients per their email requests. Collaborating with the building's security to ensure they have the guest list of names forvisitors. Working on projects as needed for client's and their guests.
311 Customer Service Representative
Continuum Global Solutions
01.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Mastered the 311 system so that I could provide recommendations based on individual customer needs.
- Maintained up to date knowledge of city services , resources and events to provide accurate information to callers.
- Delivered prompt service to prioritize customer needs.
- Answered customers telephone calls promptly to avoid on hold wait times.
Assistant Department Manager
Nordstrom
10.2017 - 09.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Conducted regular performance reviews, identifying areas for individual growth and development.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Facilities Coordinator
Aon Insurance
10.2018 - 03.2020
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Assisted with meetings and conference rooms
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Provided support and services related to mail and deliveries.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Enhanced visitor experience by improving signage and information accessibility throughout facility.
- Enhanced facility safety by conducting regular inspections and identifying hazards.
- Reduced downtime in facility equipment by establishing preventive maintenance schedule.
Proxy Data Entry Clerk
Golman Sachs
02.2000 - 10.2018
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Sorted documents and maintained organized filing process.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
Education
High School Diploma -
LOVE JOY H.S.
Atlanta, Georgia05.1992
Skills
- Multi-tasking strength
- Merchandising understanding
- Product knowledge
- Sales training
- Sales expertise
- Call center experience
- Typing Speed
- Empathy and patience
- Data Entry
- Call Center Customer Service
- Customer Service
Certification
- ALLSTAR CERTIFICATE, NORDSTROM, 2021 -2022
- EMPLOYEE OF THE MONTH, CANON- FEB 2020
Computer Skills
- Excel
- Outlook
- Word
- Microsoft Office
- One Drive
- Powerpoint
Timeline
Mobile Associate
Forrest Solutions Group
01.2025 - Current
311 Customer Service Representative
Continuum Global Solutions
01.2024 - 10.2024
Facilities Coordinator
Aon Insurance
10.2018 - 03.2020
Assistant Department Manager
Nordstrom
10.2017 - 09.2023
Proxy Data Entry Clerk
Golman Sachs
02.2000 - 10.2018
High School Diploma -
LOVE JOY H.S.
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