NATASHA PEMBERTON
Brooklyn
Summary
Dedicated professional with a versatile background in customer service and administrative support. Recognized for exceptional teamwork and effective problem-solving. Ready to enhance operational efficiency and elevate customer experiences.
Overview
10
10
years of professional experience
Work History
CLERK
Brooklyn District Attorney's Office
Brooklyn
10.2022 - Current
- Processed legal documents for court cases while ensuring accurate and organized filing systems.
- Assisted attorneys with case preparation and organized relevant materials efficiently.
- Coordinated interdepartmental communication to facilitate timely information exchange.
- Entered data into case management systems, contributing to accurate tracking of case progress.
- Answered phones courteously, delivering exceptional customer service.
- Greeted visitors professionally and directed them appropriately.
Server, bartender hostess
Applebee's Grill + Bar
brooklyn
11.2015 - 11.2021
- Delivered exceptional customer service, fostering memorable dining experiences.
- Took accurate food and drink orders from customers.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments efficiently using point-of-sale systems.
- Assisted in training new servers on restaurant procedures.
- Oversaw multiple tables, ensuring attentive service and a positive atmosphere.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Provided excellent customer service to ensure satisfaction.
Education
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College
New York, NYSkills
- Data entry accuracy
- Record keeping
- Attention to detail
- Multitasking and organization
- Time management
- Cleanliness and sanitation
- Customer engagement
- Active listening
- Communication skills
- Team collaboration
- Problem solving
- Adaptability and flexibility
- Emotional intelligence
- Cultural awareness
- Empathy and patience
Timeline
CLERK
Brooklyn District Attorney's Office
10.2022 - Current
Server, bartender hostess
Applebee's Grill + Bar
11.2015 - 11.2021
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College