Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Peratrovich

SeaTac,WA

Summary

Professional Secretary with over 4 years of experience managing daily administrative support tasks and operations in the roofing industry. Well-organized, quick learner committed to delivering high-quality results.

Adaptable and versatile worker providing excellent customer service within dynamic environments.


Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.


Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.


Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

9
9
years of professional experience

Work History

Secretary

Gebriel Home Improvements
01.2024 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Shift Supervisor

Starbucks Reserve Roastery
11.2018 - 01.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Secretary

Family Home Roofing
01.2015 - 04.2018
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

No Degree - Associate of Science

University of Anchorage Alaska
Anchorage, AK

Associate of Arts - Culinary Arts

University of Anchorage Alaska
Anchorage, AK
09.2010

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Appointment Scheduling
  • Sales Support
  • Calendar Management
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • File systems management
  • Team motivation
  • Staff Supervision
  • Problem-Solving
  • Reliability

Timeline

Secretary

Gebriel Home Improvements
01.2024 - Current

Shift Supervisor

Starbucks Reserve Roastery
11.2018 - 01.2024

Secretary

Family Home Roofing
01.2015 - 04.2018

No Degree - Associate of Science

University of Anchorage Alaska

Associate of Arts - Culinary Arts

University of Anchorage Alaska
Natasha Peratrovich