Natasha Persaud
Jersey City,NJ
Summary
Dedicated and passionate Customer Support Representative with over 20 years of strong organizational skills eager to secure a position. Ready to help your team achieve company goals.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Provident Legacy Realtors
10.2022 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Search for properties that meet the needs of clients and preparing contracts to scheduling viewings and making property listings.
Project Management/Homemaker Aide
Persaud Legacy LLC
08.2006 - Current
- Manage household finances and maintenance, and fast-paced operations;
- Supervise social planning through creation, implementation, and coordination of multiple activities and schedules among all family members;
- Counsel family members to help them develop skills to cope with and resolve social and personal problems;
- Oversee all budgeting and financial planning, including managing cash, forecasting, monitoring, and paying bills in a timely manner, and identifying cost-saving opportunities;
- Organize storage areas, such as closets, family files, drawers, rooms, and photo albums, to enable effective working of household.
- Complete household tasks, such as cleaning, laundry, and meal preparation to maintain a clean and comfortable environment.
Customer Service Manager
Allygray Industrial Supply Inc
06.2018 - Current
- Oversaw inventory and placed customer orders;
- Served as first point of contact to handle customer interactions, including incoming calls, providing detailed, personalized, friendly and polite service to secure customer retention and new client account acquisition;
- Trained three new employees in customer service phone etiquette, customer conflict de-escalation and resolution techniques, and data entry best practices to increase customer fulfillment;
- Prepared monthly reports detailing the financial impact of the response rate among customers to monitor the amount of business activity per account.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Network Operation Manager
Frontline Communication Inc
01.2000 - 05.2005
- Core Competencies
- Communication, Troubleshooting and Issue Resolution, Customer Orientation, MS Office Suite
- Developed and implemented technical support policy and procedures to ensure accurate, valid, and complete information was provided to customers
- Recruited, trained and supervised 10 member support team to troubleshoot and resolve IT and voice data issues to ensure customers had clear voice quality;
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Managed aspects of network operations center (NOC) operations.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
Education
Bachelor of Science - Computer Science
City University
Jersey City, NJ05.2020
Real Estate License - Real Estate
Provident Legacy Realtors
Bayonne, NJ02.2017
Skills
- Written and Oral Communications
- Conflict Resolution Techniques
- Data Entry
- Customer Service Excellence
- Telephone Etiquette
- Customer Service and Assistance
- Motivational Skills
- Leadership Development
Affiliations
- Love volunteering with Operation Impact to help the underprivileged community.
Timeline
Real Estate Agent
Provident Legacy Realtors
10.2022 - Current
Customer Service Manager
Allygray Industrial Supply Inc
06.2018 - Current
Project Management/Homemaker Aide
Persaud Legacy LLC
08.2006 - Current
Network Operation Manager
Frontline Communication Inc
01.2000 - 05.2005
Bachelor of Science - Computer Science
City University
Real Estate License - Real Estate
Provident Legacy Realtors
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