Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Natasha Persaud

Jersey City,NJ

Summary

Dedicated and passionate Customer Support Representative with over 20 years of strong organizational skills eager to secure a position. Ready to help your team achieve company goals.

Overview

24
24
years of professional experience

Work History

Real Estate Agent

Provident Legacy Realtors
10.2022 - Current
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Search for properties that meet the needs of clients and preparing contracts to scheduling viewings and making property listings.

Project Management/Homemaker Aide

Persaud Legacy LLC
08.2006 - Current
  • Manage household finances and maintenance, and fast-paced operations;
  • Supervise social planning through creation, implementation, and coordination of multiple activities and schedules among all family members;
  • Counsel family members to help them develop skills to cope with and resolve social and personal problems;
  • Oversee all budgeting and financial planning, including managing cash, forecasting, monitoring, and paying bills in a timely manner, and identifying cost-saving opportunities;
  • Organize storage areas, such as closets, family files, drawers, rooms, and photo albums, to enable effective working of household.
  • Complete household tasks, such as cleaning, laundry, and meal preparation to maintain a clean and comfortable environment.

Customer Service Manager

Allygray Industrial Supply Inc
06.2018 - Current
  • Oversaw inventory and placed customer orders;
  • Served as first point of contact to handle customer interactions, including incoming calls, providing detailed, personalized, friendly and polite service to secure customer retention and new client account acquisition;
  • Trained three new employees in customer service phone etiquette, customer conflict de-escalation and resolution techniques, and data entry best practices to increase customer fulfillment;
  • Prepared monthly reports detailing the financial impact of the response rate among customers to monitor the amount of business activity per account.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.

Network Operation Manager

Frontline Communication Inc
01.2000 - 05.2005
  • Core Competencies
  • Communication, Troubleshooting and Issue Resolution, Customer Orientation, MS Office Suite
  • Developed and implemented technical support policy and procedures to ensure accurate, valid, and complete information was provided to customers
  • Recruited, trained and supervised 10 member support team to troubleshoot and resolve IT and voice data issues to ensure customers had clear voice quality;
  • Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
  • Responded to network outages and issues related to circuits, websites, vendors and telecoms.
  • Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
  • Managed Network Operating Center (NOC) technical infrastructure and server performance.
  • Managed aspects of network operations center (NOC) operations.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.

Education

Bachelor of Science - Computer Science

City University
Jersey City, NJ
05.2020

Real Estate License - Real Estate

Provident Legacy Realtors
Bayonne, NJ
02.2017

Skills

  • Written and Oral Communications
  • Conflict Resolution Techniques
  • Data Entry
  • Customer Service Excellence
  • Telephone Etiquette
  • Customer Service and Assistance
  • Motivational Skills
  • Leadership Development

Affiliations

  • Love volunteering with Operation Impact to help the underprivileged community.

Timeline

Real Estate Agent

Provident Legacy Realtors
10.2022 - Current

Customer Service Manager

Allygray Industrial Supply Inc
06.2018 - Current

Project Management/Homemaker Aide

Persaud Legacy LLC
08.2006 - Current

Network Operation Manager

Frontline Communication Inc
01.2000 - 05.2005

Bachelor of Science - Computer Science

City University

Real Estate License - Real Estate

Provident Legacy Realtors

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Natasha Persaud