NATASHA PICHARDO
Bronx
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
01.2024 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Examined doors, windows and gates to verify security
Direct Sales Representative
Altice USA
10.2023 - 11.2024
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates
- Assessed competitor activities and adjusted selling approaches accordingly to maintain a competitive edge in the market landscape
- Met customers in homes and businesses to discuss and demonstrate products
- Inquired about current service levels and offered upgrades
- Developed sales strategy based on research of consumer buying trends and market conditions
- Stayed current on company offerings and industry trends
Warehouse Associate/Customer Service Assistant
Zachy’s Wine and Liquor
06.2016 - 07.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Consistently lifted materials weighing as much as 40 pounds
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Collaborated with various departments to manage timely delivery of orders and avoid delays
- Collaborated with other departments to guarantee customer satisfaction
- Delivered prompt service to prioritize customer needs
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Implemented and developed customer service training processes
- Documented returned product details in excel inventory tracking system
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
Education
Bachelor of Arts - Psychology
Southern New Hemisphere University
09.2028
Certificate of Business - Business Administration And Management
DeVry University
New York, NY09.2024
Skills
- Bilingual
- MS Office Proficiency
- Warehouse Operations
- Attention to Detail
- Detail Oriented
- Customer Service and Assistance
- Paperwork and Reporting
- Interpersonal Skills
- Written/Verbal Communication
- Collaboration
- Active Listening
- Empathy and Compassion
- Problem Solving
- Customer Service
- Incident reporting
- General security
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Securitas Security Services USA
01.2024 - Current
Direct Sales Representative
Altice USA
10.2023 - 11.2024
Warehouse Associate/Customer Service Assistant
Zachy’s Wine and Liquor
06.2016 - 07.2023
Bachelor of Arts - Psychology
Southern New Hemisphere University
Certificate of Business - Business Administration And Management
DeVry University
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