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Natasha Pierce
Gillette,WY
Summary
Dynamic substitute teacher skilled in classroom management and student engagement. Proven ability to adapt to diverse learning environments while fostering positive relationships and a safe atmosphere that promotes academic success.
Dedicated educator with experience supporting students in high-needs classrooms. Expertise in implementing individualized learning strategies and behavior support, ensuring a safe and engaging learning environment tailored to diverse student needs. Ready to enhance classroom dynamics and student outcomes.
Compassionate and adaptable professional with a focus on student engagement and positive reinforcement. Experienced in fostering strong relationships with students and staff, committed to creating a supportive atmosphere that enhances learning and development.
Overview
24
24
years of professional experience
Work History
Substitute Teacher ( Para )
CCSD
11.2025 - Current
- Support students with diverse academic, behavioral, and social-emotional needs in high-needs classrooms.
- Assisted teachers with classroom management, behavior support, and daily instruction.
- Helped implement accommodations and individualized learning strategies for students.
- Supervised students during classroom activities, transitions, lunch, and recess.
- Use de-escalation and calm-down strategies to maintain a safe learning environment.
- Adapt quickly to different classrooms, grade levels, and student needs.
- Collaborate with teachers and staff to support student success and classrooms routines.
Stay at Home Parent
Self
05.2016 - 11.2025
- Developed and implemented daily routines to enhance productivity and organization.
- Coordinated educational activities promoting cognitive and social development for children.
- Managed household budgets, optimizing expenditures while ensuring essential needs were met.
- Facilitated communication between family members, fostering a collaborative home environment.
- Coordinated multiple responsibilities with flexibility, patience, and attention to detail.
- Fostered a safe, supportive, and positive environment while adapting to changing needs and priorities.
- Researched and integrated age-appropriate learning resources to support child development goals.
Bank Teller
First Interstate Bank
05.2014 - 05.2016
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Managed cash drawer, balancing daily transactions and maintaining compliance with security protocols.
- Assisted customers with account inquiries, fostering strong relationships and enhancing customer satisfaction.
- Trained new tellers on operational procedures and best practices to ensure seamless service delivery.
Bank Teller
First Interstate Bank
05.2007 - 05.2014
- Identified opportunities for process improvements, enhancing transaction efficiency and reducing wait times.
- Led initiatives for promoting bank products, increasing awareness among customers through effective communication.
- Mentored junior team members, providing guidance on complex transactions and customer service techniques.
- Developed strategies to streamline workflows, contributing to overall branch performance and client experience enhancement.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Bank Teller
First Western Bank
06.2002 - 05.2007
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Managed cash drawer, balancing daily transactions and maintaining compliance with security protocols.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Belle Fourche High School
Belle Fourche, SDSkills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
Timeline
Substitute Teacher ( Para )
CCSD
11.2025 - Current
Stay at Home Parent
Self
05.2016 - 11.2025
Bank Teller
First Interstate Bank
05.2014 - 05.2016
Bank Teller
First Interstate Bank
05.2007 - 05.2014
Bank Teller
First Western Bank
06.2002 - 05.2007
High School Diploma -
Belle Fourche High School