Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Pigram

Markham,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Caregiver

TLC For Kids Inc
10.2023 - Current
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Call Center Representative

Duly Health And Care
09.2022 - 03.2023
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Pharmacy Technician/Shift Supervisor

Walgreens
11.2021 - 06.2023
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

Cybersecurity -

City Colleges of Chicago-Olive-Harvey College
Chicago, IL
06.2025

GED -

College of DuPage
Glen Ellyn, IL
09.2022

Skills

  • Active Listening
  • Computer Proficiency
  • Cash Handling
  • Punctual and Reliable
  • Customer Service
  • Complaint Handling
  • Financial Reporting

Timeline

Caregiver

TLC For Kids Inc
10.2023 - Current

Call Center Representative

Duly Health And Care
09.2022 - 03.2023

Pharmacy Technician/Shift Supervisor

Walgreens
11.2021 - 06.2023

Cybersecurity -

City Colleges of Chicago-Olive-Harvey College

GED -

College of DuPage

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Natasha Pigram