Natasha Pittman
Rocky Mount,NC
Summary
A highly skilled and dedicated customer service professional with expertise in managing high-volume call handling, ensuring prompt and professional customer interactions. Has managed high-volume inbound and outbound calls while maintaining customer satisfaction and quality standards. Skilled in order management with a strong focus on accuracy, efficiency, and timely delivery. Proficient in resolving customer inquiries, processing returns and addressing discrepancies effectively. Willing to relocate: Anywhere Authorized to work in the US for any employer
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Diligent Call Center with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Results Cx
01.2024 - Current
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Achieved an average customer satisfaction rating of XX% through effective problem-solving and communication skills
- Utilized CRM software to accurately document customer interactions and update account information
- Identified opportunities for process improvement within the call center operations to enhance efficiency and productivity
- Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance
- Reviewed and processed medical claims for accuracy, completeness, and adherence to insurance policies and guidelines
- Investigated and resolved complex claim issues by analyzing medical records, policy documents, and billing information
- Communicated with insurance companies regarding claim status updates, denials, appeals, and payment discrepancies
- Verified patient eligibility and coverage benefits prior to claim submission
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Custodian
The Onin Group
02.2025 - 04.2025
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Managed waste disposal in accordance with company policies and regulations
- Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
- Collaborated with team members to coordinate cleaning schedules for optimal efficiency
- Operated floor scrubbers, carpet cleaners, and other specialized equipment as needed
- Responded promptly to requests for spill cleanup or other emergencies to maintain a safe environment
- Followed established safety protocols when handling hazardous materials or chemicals
- Assisted in setting up rooms for meetings or events by arranging furniture and ensuring cleanliness
- Supported facility maintenance by performing minor repairs such as changing light bulbs or fixing leaky faucets
Machine Operator
Smithfield Foods
11.2023 - 01.2024
- A machine operator is responsible for setting up, operating, and monitoring industrial machinery to produce goods in a manufacturing setting, ensuring proper function, quality control, and safety by performing tasks like loading materials, adjusting machine settings, conducting routine inspections, troubleshooting malfunctions, and maintaining production records, all while adhering to safety guidelines and quality standards; specific duties may vary depending on the industry and type of machinery used.
Quality Control Inspector
FCR
12.2021 - 11.2023
- Issue materials to client as requested; pulling, staging and kitting material as required
- Places received material into proper storage location; perform tagging, repacking, delivering and special handling as necessary
- Issue returns for unused material per SOP guidelines
- Prepare material for return to vendor and prepare parts to be shipped out for repair, per SOPs
- Perform cycle counts and report stock balance discrepancies to Manager and Buyer for resolution
- Maintain inventory accuracy by count and location; replace barcodes and process relocations in ERP system
- Verify on-hand inventory quantities to accurately identify reorder needs on every item
- Clean and organize the storeroom on a regular basis, including sweeping, scraping, etc. maintaining minimum standard required
- Support corporate initiatives and assist with any special projects assignments as required
Call Center Representative
Corning Incorporated
10.2020 - 12.2021
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics
- Identifying customers' needs, clarifying information, researching every issue and providing solutions.
Warehouse Worker
Corning Incorporated
01.2020 - 10.2020
- Warehouse Associates are responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock and other.
Picker/Packer
Acme
07.2019 - 12.2019
- Streamlining order picker movement through warehouses to fill the greatest number of orders in the shortest amount of time is one of the largest challenges pick and pack fulfillment centers face.
- As the fulfillment center receives orders, pick and pack workers gather requested items from the master cartons and package and label them for shipment.
- Also, we do put away, cycle counting, picking, scanning, wrapping, sort and segregation, replenishment.
Quality Control Inspector
Acme
02.2018 - 06.2019
- Perform counts and ensure all inventory is accounted for and reported according to company policy
- Maintain adequate inventory levels to meet customer demand
- Investigate and correct discrepancies in reported quantities and locations of all inventories
- Assess inventory output on a daily, weekly, or monthly basis to identify trends in productivity
- Manage cycle counts of product inventories on a regular basis
- Lead others in safe work practices, especially when in a distribution center environment
- Monitor delivery schedule and customer orders
- Place and receive orders in a timely and accurate manner
- File claims when defective products are discovered
- Coordinate with customer service and logistics departments
- Check date-sensitive products for expiration and facilitate removal or transfer of product as needed
Education
GED -
Edgecombe Community College
Tarboro, NC06-2015
Skills
- Communication skills
- Heavy lifting
- Organizational skills
- Mechanical knowledge
- Warehouse experience
- Pallet jack
- Quality systems
- Serving
- Quality control
- Load & unload
- Manufacturing
- Shipping & receiving
- Sales
- Distribution center
- Restaurant experience
- Math
- CGMP
- Factory
- English
- Supervising experience
- Janitorial experience
- Cash register
- Microsoft Windows
- Typing
- Basic math
- Customer service
- Forklift
- Customer support
- Data entry
- Customer satisfaction
- Call center operations
- Call center customer service
- Written and oral communication
- Customer inquiries
- Complaint resolution
- Quality assurance
- Database management
- Eligibility determination
Accomplishments
- Documented and resolved claims which led to paying the claim.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe
- Forklift Certification
Languages
English
Full Professional
Links
- Https://www.upgrade.com/lending-partners
- Http://www.upgrade.com/landing/dba
Timeline
Custodian
The Onin Group
02.2025 - 04.2025
Call Center Customer Service Representative
Results Cx
01.2024 - Current
Machine Operator
Smithfield Foods
11.2023 - 01.2024
Quality Control Inspector
FCR
12.2021 - 11.2023
Call Center Representative
Corning Incorporated
10.2020 - 12.2021
Warehouse Worker
Corning Incorporated
01.2020 - 10.2020
Picker/Packer
Acme
07.2019 - 12.2019
Quality Control Inspector
Acme
02.2018 - 06.2019
GED -
Edgecombe Community College
Similar Profiles
Shekinah HamiltonShekinah Hamilton
Seasonal Customer Service Representative at Results CXSeasonal Customer Service Representative at Results CX
Analucia RamirezAnalucia Ramirez
Trainer at Results CXTrainer at Results CX
VITTORIA SANCHIRICOVITTORIA SANCHIRICO
Call Center Agent at Results CXCall Center Agent at Results CX
Kimberly CottonKimberly Cotton
Major Utility Client Manager at Online Information ServicesMajor Utility Client Manager at Online Information Services
Edwin SkinnerEdwin Skinner
Customer Support Specialist at Brame Specialty CompanyCustomer Support Specialist at Brame Specialty Company